Support statuses are labels you assign to support tickets to indicate the action taking place on that support ticket. Kube comes with default support statuses that you can add to or rename. This article covers creating a new status.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all these menus or services may not be available or displayed.
To add a support status
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Custom Fields in the side menu and select the Support then Status tabs.
Click the Add button. The New Support Status screen appears.
In the Status Name field, enter the name of the status.
Click the Color Field. The color picker appears.
Use the slider to select a color or enter the hex number of the color you want to use.
Click Save.
CAUTION: A support status can only be activated or deactivated once it is created. For more information on enabling or disabling support categories, see Editing support ticket statuses.
TIP: The next step in the Kube system setup process is to add property custom fields if desired. For more information, see Property Custom Fields Introduction.