An auto attendant is an amenity that functions as an automated answering service that gives callers menu options they can select from to connect to members or departments. When you edit auto attendant settings, you set the dialing scope, which controls the extensions that callers can connect to within your organization.
When companies purchase an auto attendant amenity through a contract, the auto attendant inherits either the system or property settings (should the property settings have been changed from the system settings). You can further configure auto attendant settings for each of your companies. For more information, see Configuring property auto attendant settings and Configuring company auto attendant settings.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To configure system auto attendant settings
Select your Personal Profile in the top menu and select System Settings from the drop-down menu. The Operator Profile screen appears.
Select Voice in the side menu.
Click the Edit button.
In the Edit Auto Attendant Settings section, click the yellow Edit button.
Click the Edit button.
Complete the fields. For field descriptions, see the Auto Attendant System Settings Screen Reference at the end of this article.
Click Save.
TIP: The next step in the Kube voice process is to configure property auto attendant settings. For more information, see Configuring property auto attendant settings.
Auto Attendant System Settings Screen Reference
Scope of Extension Dialing | Select the scope of extensions the auto attendant can transfer to.
Enterprise: Set this option if the auto attendant should be allowed to dial extensions from any company with voice services in your organization.
Group: Set this option to limit the auto attendant to only voice services within its assigned company.
Department: Departments are not available at the time of writing, and this setting is not applicable. |
Scope of Name Dialing | Select the scope of voice assigned members that the auto attendant can transfer to.
Enterprise: Set this option if the auto attendant should be allowed to dial by name from any company with voice services in your organization.
Group: Set this option to limit the auto attendant to only voice services within its assigned company.
Department: Departments are not available at the time of writing, and this setting is not applicable.
NOTE: Name dialing allows callers to type in a member's name to reach the member. |
Name Dialing Entries | When a caller searches for a voice member by name, set whether they enter the last name or the first name first. |