You can troubleshoot data issues you encounter using different Kube tools. This article explains different troubleshooting techniques, but you can also contact your IT department or Yardi technical support for assistance. For more information, see Getting help.
NOTES:
If your organization has not purchased Yardi Kube Wi-Fi, Kube does not show data/Wi-Fi information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Kube includes the following data troubleshooting tools:
Ping: Sends out packets (small amounts of data) through the router firewall to the public internet to check connectivity.
TIP: You can also ping internally within your network to check whether your router connects to customer devices.
Traceroute: Sends out packets (small amounts of data) and shows their path as they progress to their destination, similar to how the Ping troubleshooting tool functions. If the packet does not reach its destination, Traceroute shows where the failure occurred, and internet traffic dropped.
TCP Dump: Provides a live snapshot of your internet traffic.
Ping Scan: Sends out packets (small amounts of data) to the network of the entered IP address and returns a list of devices connected to that network.
Port Scan: Sends out packets (small amounts of data) to the network of the entered IP address to see what router ports are open and returns a list of open ports.
Reboot: Reboots the data hardware at your property and clears the router configuration to the most recently-saved configuration.
CAUTION: Rebooting the data appliance should only be done after consulting with Yardi technical support, as your entire network will go offline during the duration of the reboot.
Switch Address Table: Locates the switch port a device is plugged into.
To troubleshoot data
Select Properties in the top menu.
Locate your property in the data grid and click the property's name. The Property Spaces screen appears.
Select Data/Wi-Fi in the side menu and select the Troubleshooting tab.
To perform a ping test, select the Ping tab.
Enter the IP address or domain name you want to ping and click the Start button. If successful, Kube shows the ping information on the screen.
To perform a traceroute test, select the Traceroute tab.
Enter the IP address or domain name you want to trace and click the Start button. If successful, Kube shows the traceroute information on the screen.
To perform a tcpdump test, select the TCP Dump tab.
Complete the fields.
Highlight
Enter text, numbers, or symbols you want Kube to highlight in the TCP Dump results.
Filter
Enter text, numbers, or symbols you only want Kube to show results for. Kube does not display lines that do not include your Filter field entry.
TCP Dump
Enter a Linux command string to specify the TCP Dump results that Kube should return.
NOTE: These commands can only be used in the TCP Dump field. Common Linux commands that can be used together include:-i: Captures packets from a specific interface.
-c: Captures only N number of packets.
-A: Prints captured packets in ASCII.
-XX: Displays captured packets in HEX and ASCII.
-TCP: Captures only TCP packets.
port [port number]: Captures packets from a specific port (for example: port 1234).
dst [IP address]: Captures packets from a destination IP address (for example: dst 198.51.100.8).
Click Start. If successful, Kube returns the specified results on the screen.
To perform a ping scan, select the Ping Scan tab.
Enter the IP address and netmask you want to ping scan and click Start. If successful, Kube shows the devices connected to the network on the screen.
To perform a port scan, select the Port Scan tab.
Complete the fields.
IP Address
Enter the IP address of the network.
Protocol
Enter the communication protocol used.
Port Start
Enter the starting number of the port range you want to check.
NOTE: The range must be between 1 and 65,535.Port End
Enter the ending number of the port range you want to check.
NOTE: The range must be between 1 and 65,535.Click Start. If successful, Kube shows the open ports.
To reboot the data appliance, select the Reboot tab and click the Reboot Data Appliance button. A confirmation request appears.
NOTE: In the confirmation request window, enter "Reboot" and click the Reboot button.
In the confirmation request window, enter "Reboot" and click the Reboot button.
To find the switch port a device is connected to, select the Switch Address Table tab.
Complete the fields.
Radio button selections
Select Get MAC Address Table to view all MAC addresses on the selected switch stack, or select Find Interface by MAC Address to search switches by MAC address.Filter Special Ports
Removes special ports, such as special VLANs and trunk ports, from the displayed results.
Switch Stack
Select the switch stack you want to view MAC addresses for.
NOTE: If you selected the Find Interface by MAC Address radio button, this field changes to MAC. Enter the MAC address you want to find.Click the Get MAC Address Table button. Kube displays the data in the table.