Move requests are automatically created by Kube when a member completes the Logistics, Office Setup, or Logo Move Checklist items in Account Central. When one of these checklist items is completed, Kube adds a new move request to the MIMO menu under Move Requests on the Community Dashboard. For more information about the Community Dashboard, see Community Dashboard.
You can review and edit certain aspects of move requests to help you track move request statuses and resolutions. This article describes viewing and editing a move request.
NOTE: Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all these menus or services may not be available or displayed.
To view and edit a move request
Click the Home button. The Community Dashboard Overview menu appears.
Select MIMO from the side menu and then the Move Requests tab.
To view a move request, locate the move request in the grid and click the three dot additional options button. Select View.
Click the Conversations tab to view the most recent comments from the member and other staff.
Click the Close button when finished.
To edit a move request, locate the move request in the grid and click the three dot additional options button.
Select Edit. Complete the fields. For field descriptions, see the Move Request Screen Reference at the end of this article.
Click Save.
Click the Close button when finished.
NOTE: Only the Category, Status, Priority, and Assignee can be modified.
Move Request Ticket Screen Reference
ID # | Unique identification number of the move request. This field cannot be edited.
NOTE: Move requests are numbered consecutively across all your properties in the order they are created. Move request IDs are never duplicated at any one property. |
Subject | Displays either Logistics, Office Setup, or Logo, based on which move checklist item was completed by the member. |
Message | Displays the information provided by the member from the checklist item. |
Category | Defaults to Move-In Requests, but can be updated as desired. |
Status | Resolution stage of the move request. Defaults to Call, but can be updated as desired. |
Priority | Defaults to Medium, but can be updated as desired. Indicates the level of importance and generalization of the order in which the move request should be addressed. |
Reply Status | The Waiting on Member label describes a move request conversation where the assignee has responded and awaits a response from the member. The Reply Needed label describes a move requests conversation where the member is waiting for a response. This field cannot be edited. |
Assignee | Internal user who is responsible for managing the move request.
TIP: Click on the trashcan button to unassign an internal user from a support ticket. |