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Troubleshooting account help
Troubleshooting account help

Having difficulty accessing your account? Here are some tips & tricks.

Shirley Nichols avatar
Written by Shirley Nichols
Updated over a week ago

How do I reset my password?

Please follow this link here to reset your password.


I can't access my account or there's a blank screen.

First, please make sure you've cleared all of the cache and cookies in your web browser. For Google Chrome, access these steps here.

Next, identify which browser you are using. We recommend Google Chrome!

Have you tried restarting your browser or computer? Sometimes this helps.

Finally, are you using a company or work computer? Sometimes work VPNs will have security settings built in that block our programs.


Still having issues? Please email us at hello@yardzen.com or live chat with us!

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