1) Instructions
In Admin, go to Users → Members.
Open the member’s profile. On the right side you’ll see their current subscription details.
Click Update. A pop-up will open.
In the pop-up:
Choose a new membership plan from the dropdown.
Select the billing cycle (Monthly or Annual).
Optionally, enter a promo code.
Differences in plan value:
Downgrade: If new plan is lower value, the change takes effect at the next billing cycle.
Upgrade: If new plan is higher value, you’ll have the option to apply immediately (with prorated billing) or at the next billing cycle.
If you choose immediate upgrade, the system automatically calculates the prorated difference and issues an invoice.
Click Update Subscription to confirm.
💡 Stripe issues an invoice showing the breakdown. Once paid, this transaction automatically appears in the member’s Payments tab in Admin.
FAQ
Can I pause someone’s membership?
Not at the moment. The system does not support pausing a membership; you’d need to cancel and then resubscribe later.
Can I downgrade a member immediately?
No — downgrades always take effect at the next billing cycle.
Tips for Admins
Before updating or cancelling a membership, review any upcoming invoices or special billing arrangements.
Use the “End of Current Period” cancellation option to avoid access disruption for members who have already paid for the period.
Communicate clearly with a member if you switch their plan (especially when downgrading) so they understand when the change takes effect.