1. Accessing a Member Profile
From the Users > All members list, click on a member’s name or email.
This opens their full profile view.
2. Profile Overview
At the top of the profile, you’ll see:
Name & Email – The member’s registered details.
User ID & Phone – Unique ID and contact information.
Membership Status – (e.g., Active, Inactive, Awaiting Review).
Application Timeline – Dates for when the application was started, submitted, and approved.
Profile Image – If the member uploaded one.
3. Subscription Information
The Subscription Info section (right-hand side) includes:
Product – Current membership type.
Created / Start / Expiry Dates – Key subscription dates.
Discounts & Promo Codes – Any discounts applied to the membership.
Pricing – Original and final amount paid.
Subscription Type – Paid, Complimentary, or Free.
Status Button – Update, Cancel, or Change the membership plan directly. See the guide on how to update or cancel a member's membership.
4. Payments & Transaction History
The Payments tab provides a full record of all invoices, fees, and transaction activity associated with the member’s account. Each payment automatically syncs from Stripe and updates in real time within Admin.
How to View Transactions
Open a member’s profile and click the Payments tab.
You’ll see a list of transactions showing key details such as the date, title, amount, status, and available actions. Each transaction clearly indicates what type of payment it was (for example, a joining fee, subscription creation, or upgrade), along with the amount billed or refunded. The status field displays whether the payment was successful, pending, failed, or refunded.
On the right-hand side of each transaction, click the three dots (⋯) to open more options:
View Receipt - Opens the full Stripe invoice, where you can see a breakdown of charges, including any prorated amounts for upgrades or unused credits.
Refund Payment - Lets you process a refund directly from Admin. Once confirmed, the refund will automatically sync with Stripe and update the transaction’s status to Refunded.
4. Refunding a Payment
If a member’s payment needs to be refunded., you can issue a refund directly from Admin.
In the Transactions list, click the three dots (⋯) next to the payment you want to refund.
Select Refund Payment.
In the pop-up window, choose a reason for the refund from the dropdown:
Duplicate – The payment was made more than once.
Fraudulent – The payment was identified as unauthorised.
Requested by customer – The member has asked for a refund.
5. Click Confirm Refund to process the refund.
Refunds are processed securely through Stripe and usually take 5–10 days to appear on the member’s bank statement. Stripe’s processing fees from the original payment are not refunded, but no additional fees are charged for issuing a refund.
4. Member Details
The Member details section provides:
Home Club – Assigned primary location.
Secondary Cities – Other cities associated with the member.
Region & Country – Geographical info.
Home/Current City – More specific location data.
Tags – Interests, categories, or identifiers.
Why Interested – Reason for joining (e.g., coworking, wellness, social events).
Interested in Spaces – Spaces or amenities the member has expressed interest in (e.g., coworking, events, wellness facilities).
Industry – The member’s professional sector (e.g., Travel & Hospitality). Useful for networking and community building.
Is Private – Indicates whether the member’s profile is private (Yes) or visible to the broader community (No).
LinkedIn / Referrals – External links and referral codes.
Stripe – Connected payment details.
About Me & Travel Story – Personal bios submitted by the member.
Links- A direct link that opens the member’s profile inside the live app.
5. Space Usage Summary
Tracks a member’s usage across spaces:
Day Passes – Shows number of passes used/available for each club.
6. Engagement & Activity
Check-ins – Lists place, date, host, and event details of past visits.
Matches – Networking matches (if any).
Trips – Displays booked trips or retreats.
Suggested Members – Connection recommendations for the member.
Referrals – Members they’ve referred into the community.
7. Editing Member Information
Click Edit in the Member Details section to update fields such as Home Club, Cities, Region and Admin Note - Add internal notes visible only to admins.
Click Save to apply the changes or Cancel to discard them.
8. Danger Zone
At the bottom of the profile:
Delete User – Permanently deletes the member from the system.
⚠️ Warning: This action cannot be undone. Only use if you are certain the profile should be fully removed.