NOTE: As of December 1, 2025, we will be changing our admin panel design based on your plan. If your plan is for a single community, this functionality will no longer be available.
⚠ Venue check-in is available only for multi-location partners. You can request to access this feature as a single location by contacting us directly.
Overview
From the Admin dashboard, you can monitor all member check-ins across your places. This guide explains how to view check-ins and search records.
1. Access the Check-Ins Dashboard
In Admin go to: Check-Ins
You’ll see a table listing all check-in events with details for each record.
2. Table Columns & Insights
The table typically includes columns such as:
User – the member or guest who checked in.
Place – the venue/location where the check-in occurred.
Date/Time – when the check-in took place.
Status – e.g., “Checked In”, “Cancelled”, “No-Show”.
Membership – the membership tier of the user, if applicable.
Guests – number of guests included, if that applies.
3. Filtering & Search
Use filters to narrow the view and find records quickly:
Date Range – e.g., Today, This Week, Custom Range.
Place / Venue – to view check-ins at specific locations.
Status – filter for “No-Show”, “Checked In”, etc.
Search Bar – search by name, email, membership tier, or booking confirmation.
Admin Tips
Regularly filter by Today or Yesterday to spot exceptions early (e.g., no-shows or access errors).
When capacity issues arise at a venue, use check-in logs to identify busy members/guests and adjust rules (e.g., guest limits, time slots).
Cross-reference check-in data with membership status (Active, Past Due) to ensure only eligible members are accessing spaces.