Instructions
In the member’s profile in Admin, click Cancel.
Choose one of the two cancellation options:
Immediately: Ends the membership now and access is revoked instantly.
End of Current Period: Cancels at the end of the current billing period; the member keeps access until then.
Click Cancel Subscription to confirm
FAQ
Does canceling refund the current period?
Only if you choose “Immediately” and process a refund. If you choose "End of Current Period", the member retains access until the end of that period.
What’s the difference between deleting a user and canceling a membership?
Canceling a membership ends the subscription but keeps the member’s profile and history.
Deleting a user removes the profile entirely along with all history (check-ins, trips, referrals, transactions). It does not automatically cancel a Stripe subscription, so you must cancel the membership first.
Tips for Admins
Before updating or cancelling a membership, review any upcoming invoices or special billing arrangements.
Use the “End of Current Period” cancellation option to avoid access disruption for members who have already paid for the period.
Communicate clearly with a member if you switch their plan (especially when downgrading) so they understand when the change takes effect.