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Add A User To An Experience

You can manually add a user to any event from the event detail page. This is useful for walk-ins, or members who need assistance booking. Once added, the guest receives a confirmation email automatically.

Em avatar
Written by Em
Updated over a week ago

Overview

You can manually add a user to any event from the event detail page. This is useful for walk-ins, or members who need assistance booking. Once added, the user receives a confirmation email automatically.


1. Open the Event Page

Navigate to the event you want to add a guest to.
On the right-hand side, you’ll see the action buttons.

Click: Add User


2. Enter Guest Details

A modal titled “Add Reservation” will appear.

You’ll see two fields:

  • Full Name
    Enter the guest’s name. This will appear on the attendee list and in their confirmation email.

  • Email Address
    Enter the email where the confirmation should be sent.
    This address is used only for this booking and does not create a member account.

When ready, click Reserve.


3. Confirmation & Attendee List

Once the reservation is saved:

  • The guest is added to the Public List for the event.

  • They immediately receive a confirmation email.

  • You will see the guest listed with options to Check In or Cancel the reservation.

This makes it easy to manage last-minute additions or guests who need manual support.


Notes & Tips

  • Works the same as the public booking app:
    If you enter an email that belongs to an existing member, the system will automatically recognize them and add them as a member to the experience.

  • No payment is taken:
    Adding a guest this way bypasses all payment requirements.
    No charges are made—whether the email belongs to a member or a new guest.

  • Great for VIPs, staff, and manual overrides:
    Since this flow skips payment and eligibility rules, it’s ideal for complimentary guests, internal staff, or last-minute additions.

  • Guests added manually will still receive confirmation emails:
    They’ll get the same booking confirmation as any other attendee, including event details and check-in information.

  • Does not create a membership:
    Entering a non-member email does not register a user as a member. It only adds them to this specific event.

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