1. OPENING THE AFTER-SALES SERVICE TICKET
To request an after-sales service, please contact us through our 24/7 online chat on Yema.com by providing the email address used when ordering.
The after-sales service ticket opening is done exclusively through our 24/7 online chat on Yema .com
2. CONFIRMATION EMAIL
A few minutes after your chat with our Customer Service, make sure you receive an email with a service ticket number confirming that your request has been taken care of.
This email contains the instructions for sending your watch to our after-sales service team.
3. RETURN VOUCHER EMAIL
A return slip-to-print is then sent to you by email within 48 hours. Shipping costs are at our expense.
*Note that a return slip is only sent if you have an order on our store, www.yema.com
4. EMAIL RECEIPT OF YOUR WATCH
Upon receipt of your watch in our workshops, we will send you an email confirming the after-sales service time (30 days in 90% of cases).
5. EMAIL REPAIRING YOUR WATCH
You will receive a final email from us confirming the repair of your watch and its imminent shipment.
6. DHL EMAILS SHIPPING YOUR WATCH
Our logistics partner DHL will then send you email alerts to facilitate the tracking of your package.
7. EMAIL CLOSING OF TICKET SAV
A few days later you will receive a last email confirming the closure of the after-sales ticket.
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Our after-sales service team is made up of watchmaking experts with more than 30 years of experience in watchmaking, your watch will be repaired in a maximum of 30 days (delivery time included). You will receive email updates regarding the progress of our intervention.
All of our watches have a 2-year warranty. The warranty of our products does not cover failures resulting from improper handling or following a shock. If this is the case, please follow these instructions: Watch repair out of warranty