If you find yourself running into any site issue, it’s always best to clear your cache first and refresh your browser as a first step in troubleshooting. Cached files can often cause certain pages to run poorly.
If that doesn't work, try using another browser (i.e., if you were using Chrome, try Safari, etc)
This is a list of browsers and operating systems that is supported by Yeti Academy. It does not mean that the program will not work with older versions of operating systems or browsers, but that if you are experiencing technical issues the initial solution is to upgrade to a newer version before contacting support.
Browsers:
Chrome on Windows 128.0.6613.36
Chrome on macOS 128.0.6613.35
Firefox 129.0.1
Safari 17.5
Microsoft Edge on Windows 127.0.2651.105
Microsoft Edge on macOS 127.0.2651.105
(If you are unsure of what browser you are using this website (third party) can assist you in identifying your browser: https://www.whatismybrowser.com/ )
Operating Systems:
Windows
OSX
iPad iOS
Chrome OS
Android
(Yeti Academy is only able to support operating systems and products that are current and supported by the manufacturer. Any product or operating system that is not current or supported may work however our support team will have limited ability to assist with technical issues you may have.)
Domains to Allow:
app.yetiacademy.com
[yourdomain].yetiacademy.com
yetiacademy.com
fonts.googleapis.com
maxcdn.bootstrapcdn.com
cdnjs.cloudflare.com
maxcdn.bootstrapcdn.com
code.jquery.com
apis.google.com
cdn.plyr.io
vjs.zencdn.net
.amazonaws.com
.cloudfront.net
If you are still running into issues after these first steps are taken, please write to support@yetiacademy.com with the following:
Student(s) Experiencing the Issue:
Location of Issue in Program (Please be specific to lesson title, curriculum, etc.):
Browser(s) Issue Occurs On:
Device(s) Issue Occurs On: