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Poor voice quality (Android)

What to do if you face quality issues on a call

George avatar
Written by George
Updated over 3 years ago

Voice quality issues may be related to the battery optimization feature on your device.
Suspended apps get cut off from network access because of this feature, which causes voice quality degradation on your calls.

To fix this issue, please follow these steps:

  • navigate to Settings > Battery

  • open the overflow menu(...) in the top right corner 

  • choose Battery optimization

  • Toggle Not optimized to All apps

  • Find the Yolla app, tap it and then choose Don't optimize.

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