If you're noticing anonymized customer address data when syncing TikTok Shop orders with Shopify, this is typically caused by your current shipping settings within TikTok Shop. By default, TikTok uses a shipping method that hides certain customer details for privacy purposes.
To receive full customer information - including full address data - you'll need to change your shipping method from TikTok Shipping to Seller Shipping in your TikTok Shop Seller Center.
How to Enable Seller Shipping
Log in to TikTok Shop Seller Center
Visit the TikTok Shop Seller Center and sign in to your account.
Go to Fulfillment Settings
In the left-hand menu, click on Orders,
then choose Fulfillment Settings.
Select Shipping and Delivery
Within the Fulfillment Settings,
click Shipping and Delivery to manage your shipping preferences.
Switch to Seller Shipping
On this page, you’ll see two options:TikTok Shipping (default)
Seller Shipping
Select Seller Shipping to allow TikTok to pass full customer details to your store.
Assign a Shipping Template
Ensure that your warehouse is linked to a shipping template.If you don’t have one set up, create a new shipping template.
Assign it to the relevant warehouse.
Save Your Changes
Click OK or Save to apply the new shipping settings.
⚠️ Please note: This change will apply to future orders only. Orders received while TikTok Shipping was active will still show anonymized data.