1. Obtaining necessary information
To integrate Zendesk, you need to obtain an access token.
First, I will explain how to obtain an access token.
Issuance of API token
Log in to the Zendesk Support admin center with administrator privileges and go to Apps & Integrations > API > Zendesk API in the sidebar.
Please enable "Token Access" and press the "Add API Token" button to issue a new API token.
Copy the issued API token.
base64 encoding of API token
Performs the process of combining and encoding the obtained API token and email address.
{email_address}/token:{API token}
Create a string like the one below that combines the Zendesk account email address and API token in the format above.
Example) example@example.com/token:HObtwfaef223rfadfaewCUNpxUDyOQRFCt2oC7
Please encode the combined string in base64 format.
2. Register information to Yoom Knowledge
Set any account name in "Account Name" and set the encoded string in the "Access Token" field.
For subdomain, set the subdomain of your company's Zendesk environment.
For example, in the case of a URL like the one below, please set "yoom" as the subdomain.
https://yoom.zendesk.com/agent/tickets/2
This completes the Zendesk My App registration 🎉