📝 Overview
Usually, there is a support screen icon at the bottom right of the screen, which allows you to contact customer support via chat.
This article explains how to resolve the issue if the support screen icon is not visible.
☝️ Items to Check
Check Item 1: Ad Blockers or Content Blockers
Verify if any content blockers, such as ad blockers, are enabled in your browser.
(e.g., Google Chrome extensions).
If an ad blocker is active, try disabling it for the current page.
After disabling, refresh the management screen page.
Once you've done this, check if the support screen icon appears.
Check Item 2: Disable Popup Blocking
Follow these steps to ensure that popup blocking is not preventing the support screen icon from displaying:
Access the Yoom screen.
Click the lock icon in the address bar
Select Site settings from the dropdown.
Under Pop-ups and redirects, choose Allow.
Go back to the Yoom screen, and reload the screen.
After refreshing the page, check if the support screen icon is visible.
Search Keywords
Search Keywords
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