Webhooks allow Yoom to communicate with external apps like Intercom, enabling seamless integrations. By setting up a webhook in Intercom, you can trigger actions in Yoom based on events in Intercom, such as when a user creates a conversation or replies to one.

This guide will walk you through the steps to connect Intercom with Yoom using webhooks.

Start by creating an app in the Intercom Developer Hub.

Log in to Intercom and click the icon in the bottom left of the page, then select Settings.

In the Settings menu, click Developers to open the Developer Hub.

In the Developer Hub, click the New app button, enter a name for your app in the App name field, select Internal integration, and then click Create app.

In the sidebar of the app you just created, select Webhooks.

In the Your request endpoint URL section, paste the Webhook URL you got from Yoom.

In the Webhook topics section, choose the events you want to trigger the Webhook, and then click Save.

Now, run the Webhook actions you've configured under Webhook topics.

For example, you can create or reply to a conversation.

Once you've triggered the action, go back to the Trigger Settings page in Yoom, click the Test button, and check for the message "🎉 Webhook has been successfully received!"

You’ve successfully set up the Webhook in Intercom 🎉.