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Changing Plans During the Contract Period
Yoom Customer Service avatar
Written by Yoom Customer Service
Updated over a week ago

📝 Overview

You can change your plan at any time, even while under a paid plan contract.

If you switch plans during the same month, you’ll be charged based on the plan you’re using at the end of the month.

☝️ Note:

We don’t adjust or split charges based on how many days you used each plan.


🔁 How to Change Your Plan

To change your plan:

  1. Log in to Yoom.

  2. Click “Change Plan” at the bottom of the sidebar.
    (Only visible to workspace administrators)

  3. Select your new plan, choose your payment method, and click “Change Plan.”

✅ Before confirming, be sure to review the keynotes shown during the process.


⏰ When Will the Plan Change Take Effect?

The timing depends on the current plan and the plan you're switching to.

➕ Upgrading from Free to a Paid Plan

From Monthly (Lower Plan) → Monthly (Higher Plan)

  • Takes effect immediately.

  • No proration of base or license fees.

From Monthly (Lower Plan) → Annual (Higher Plan)

  • Takes effect immediately.

  • Annual base and license fees billed the following month.

From Annual (Lower Plan) → Annual (Higher Plan)

  • Takes effect immediately.

  • Contract end date stays the same.

  • We will bill you for the remaining months of the new plan the next month.

  • That amount will be offset against the remaining balance of your previous plan.

  • No proration of fees.

➖ Downgrading from a Paid Plan to a Free Plan

  • The new (lower) plan starts the day after your current plan ends.

🔄 Switching between Paid Plans

From Monthly to Annual

  • The new annual plan starts immediately.

  • Billing for one year of base and license fees occurs the following month.

  • No proration is applied.

From Annual to Monthly or 6-Month

  • The new plan starts after the current annual contract ends.

📊 Plan Change Timing Chart

Before plan

After Plan

When It Takes Effect

Plus (Monthly)

Plus (Yearly)

Immediately

Plus (Monthly)

Business (Yearly)

Immediately

Plus (Monthly)

Business (Yearly)

Immediately

Plus (Monthly)

Enterprise (Yearly)

Immediately

Plus (Yearly)

Plus (Monthly)

After the contract ends

Plus (Yearly)

Business (Monthly)

After the contract ends

Plus (Yearly)

Business (Yearly)

Immediately

Plus (Yearly)

Enterprise (Yearly)

Immediately

Business (Monthly)

Plus (Monthly)

After the contract ends

Business (Monthly)

Plus (Yearly)

After the contract ends

Business (Monthly)

Business (Yearly)

Immediately

Business (Monthly)

Enterprise (Yearly)

Immediately

Business (Yearly)

Plus (Monthly)

After the contract ends

Business (Yearly)

Plus (Yearly)

After the contract ends

Business (Yearly)

Business (Monthly)

After the contract ends

Business (Yearly)

Enterprise (Yearly)

Immediately

Enterprise (Monthly)

Any other plan

After the contract ends (unless upgrading)

Enterprise (Yearly)

Any other plan

After the contract ends (unless upgrading)

‼️ Notes

  • No partial refunds are issued for unused time or features.

  • All plan changes and billing follow the contract rules set at the time of the change.

Related Keywords

Fees, Plan, Differences, Variations, Plan, Change, contract, upgrade, downgrade, billing, timing, plan difference

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