📝 Overview
This article explains how to resolve issues with logging in using two-factor authentication (2FA), especially when switching devices.
🔹 Approach 1: Ask Another Administrator to Disable 2FA
1. Disable 2FA via Another Administrator
Ask a different workspace administrator to disable 2FA for the affected user in the Member Management section.
2. Re-enable 2FA
After 2FA is disabled, the user can re-enable it on their account.
🔹 Approach 2: Use the Recovery Code
1. What is the Recovery Code?
If you can't receive the 2FA code due to a device issue, you can use the recovery code issued when setting up 2FA. This code is provided in a CSV file at setup.
2. Using the Recovery Code
You have five recovery codes available. Enter one of them on the 2FA screen after entering your username and password.
☝️ Important:
The recovery code is the only alternative method to access your account if 2FA fails.
⭐️ Additional Notes:
Keep your recovery code sage. They're the only way to recover your account if you're locked out due to 2FA issues.
If neither of these approaches works, contact support for further help.
Search Keywords
Search Keywords
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