📝 Overview

If an error occurs while running a sync with Data Connect, you will receive an error notification via email.

Here are some common error types and solutions to help you resolve them.

🙉 Error Details

1. The sync process cannot be performed because the key column does not exist.

💡 Solution:
Check that the unique value you configured exists.

☝️ Example:

The column name might have been changed, or the column might have been removed.

2. Unable to access the integrated app.

💡 Solution:
The service (API) may be temporarily unavailable due to maintenance or other issues. Please check the status of the integrated app on its service website.

☝️ Note:
As indicated in the error message, please check the app side for any issues.

3. No header was found in the specified worksheet.

💡 Solution:
Ensure that the data in the integration tool includes a header.

If the range is incorrectly specified, ensure the header is included in the selected range.

4. Sync cannot be performed because the task execution limit for this month has been exceeded.

💡 Solution:
Please upgrade your plan or try again next month.

This error occurs when the number of tasks executed by Data Connect exceeds the monthly limit.

You can check how many tasks have been used and how many remain at the bottom left of your workspace.

5. Failed to obtain My App authentication information.

💡 Solution:
There may be an issue with your My App settings.

Please wait a moment and try again. If the issue persists, re-register the linked account in the My Apps section of the side menu.

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