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How to Set up Outbound Messages in Salesforce
How to Set up Outbound Messages in Salesforce

As of July 1, 2024

Yoom 青柳 avatar
Written by Yoom 青柳
Updated over a week ago

📝 Overview

Salesforce Outbound Messages allows you to send notifications to Yoom whenever an object or field in Salesforce is updated.

For example, you can trigger a Yoom Flowbot automatically when an Opportunity is marked as "Closed Won" in Salesforce.


🛠️ Configuration Method

1️⃣ Set up the Trigger Action

  • In Yoom, create a trigger action.

  • Select “When an outbound message is received".

  • Copy the Webhook URL that appears.

2️⃣ Open the Outbound Message Settings in Salesforce

  • Log in to Salesforce with administrator privileges and go to the setup page.

  • In the quick search bar, type “Outbound Messages”.

  • Under Process Automation > Workflow Actions, click "New Outbound Messages".

3️⃣ Select the Target Object

  • On the object selection page, choose the object that will trigger the outbound message.

  • Example: If you want to trigger a Yoom Flowbot when an Opportunity is closed won, select “Opportunity”.

4️⃣ Configure the Outbound Message Settings

On the Outbound Message settings screen, set up the following fields:

  • Name: Any name for reference (e.g., Yoom Notification).

  • Unique Name: A system-generated ID (must start with a letter, and use only letters, numbers, or underscores).

  • Description (optional): A brief explanation of the outbound message.

  • Endpoint URL: Paste the Webhook URL obtained from Yoom.

  • User to Send As: The user account that will send the message (e.g., an administrator).

  • Fields to Send: Select the Salesforce fields you want to send to Yoom.

5️⃣ Creating a New Flow

  • In Salesforce Setup, search for "Flow" in the Quick search bar.

  • Under Process Automation, click "New Flow” in the top right corner.

6️⃣ Configure the Flow Conditions

  • Click "Start" to begin.

  • Select the type of Flow: choose "Record-Triggered Flow".

  • Set the trigger conditions based on your requirements.

  • For example, to trigger the flow when an opportunity is Closed Won, then set the condition accordingly.

  • Click the + button under the trigger.

  • Select Action > Outbound Message.

  • Choose the Outbound Message you configured earlier.

  • Enter a Label and API Name (these can be any values you choose).

  • Click "Save" at the top-right.

  • Finally, click "Activate" to enable the flow.

  • Now, your Flow is active and will send Outbound Messages whenever the specified conditions are met 🚀

7️⃣ Test Launch on Yoom

After enabling the flow, perform the trigger action:

For example, update an Opportunity record to Closed Won in Salesforce.

Then in Yoom:

  • Click the Test button.

  • If the record information is received successfully, your setup is complete! 🎉

📌 Important:

To use the Salesforce data inside Yoom Flowbot, you need to manually save it to the Output.

👉 How to Save Retrieved Data to Output - View Guide Here

Related Keywords

Salesforce, Yoom, Outbound, Outbound Messages, Integration, Workflow Automation,Triggers

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