Contacts can be edited via the app or the online account. Additionally, if you edit the contact from your phone's contact list and resync your contacts, the updates will be brought forward to YouMail.

Duplicate contacts (contacts with the same phone number) can cause issues with the greeting played, so please make sure to clear any repeated contacts.

Unfortunately, if a contact calls an Extra Line and they have a custom greeting assigned, the custom greeting does not apply (by design).

Sign in to your YouMail account by clicking here.

Select contacts from the dashboard.

Tap the checkbox at the top left-hand corner of the screen next to the "Actions" button.

Tap the actions button and select delete to delete all checked contacts.

First ensure, all duplicated contacts are removed from your iOS Contacts app.

Open the app and tap on the contacts icon at the bottom right of the screen.

Re-upload your contacts by tapping on the cloud icon on the top right and select ok.