Contacts can be edited via the app or the online account. Additionally, if you edit the contact from your phone's contact list and resync your contacts, the updates will be brought forward to YouMail.

Duplicate contacts (contacts with the same phone number) can cause issues with the greeting played, so please make sure to clear any repeated contacts.

Unfortunately, if a contact calls an Extra Line and they have a custom greeting assigned, the custom greeting does not apply (by design).

On the left-hand panel select Groups

At the top right-hand corner, select + Add Group

Enter the desired name for your new group, hit Add

On the left-hand panel select Contacts

In the box beside the magnifying glass, you can search/select your desired contact you'd like to have added to your group

Then select the three dots displayed on the selected contact card

From the drop-down select the option Select Groups

You can then select your desired group for your Contact.

Then hit, Save

Select Groups on the left-hand panel

Choose your preferred group and click the option Select Members

On the left-hand panel select Groups

Select the desired group, then hit the three dots to the top right-hand corner

From the drop-down, select Change Greeting

You'll be then provided a list of your system greetings, where you can choose your preferred greeting for your group