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How to activate Conditional Call Forwarding on the web

Updated over 3 months ago

To confirm that YouMail is working correctly, you need to ensure you're activated and possibly verify activation. You can do so easily from all of your devices – including your desktop computer or laptop – by visiting the YouMail website.

To activate and verify activation from your computer or laptop and ensure that YouMail is handling your missed calls and voicemails, follow the steps below.

Notes:

  • Manual activation is done for your device (cell phone or landline) by actually calling the activation code provided.

  • Remember to decline the test call or do not answer so that we can detect whether or not your voicemails are forwarded to YouMail.

  • If your test call failed and we were unable to verify activation for your phone, reach out to support and we'll provide instructions to give your carrier.

Log into your YouMail account

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Select Phone Lines

  • Click on Phone Lines via the left-hand menu

  • Locate the phone you wish to test and click the small arrow next to the Edit button

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Activating Conditional Call Forwarding

  • Select the "Activate YouMail" option to access the manual dialing instructions for your carrier.

  • Follow the on-screen instructions exactly as provided. Please ensure to dial the code including any Asterisk (*) or Pound (#) symbols.

Verify

  • Click on Verify YouMail is Working

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  • Click on the blue button near the bottom of the screen that reads Verify Phone Setup

  • Decline the test call and wait for the results

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If manual verification doesn't work?

  • If manual verification doesn't work, that's ok. You'll need to speak with your carrier to have them enable the setting internally from the network.

  • From the phone lines page, look for "Deposit Number" and write this down or have ready for your carrier.

  • When speaking with your carrier, use the exact script below:
    ​

    "I want to enable conditional call forwarding (also known as Busy/No Answer/Unavailable Call Forwarding), and have all my unanswered/missed calls forwarded to [REPLACE WITH DEPOSIT NUMBER]."
    ​

  • Your carrier will take the deposit number an enable the setting for you.
    ​

  • Please ensure that while speaking with your carrier, either they or someone you know test calls you in real time to leave a voicemail.

Related Articles
Activating Call Forwarding with Fido
Activating Call Forwarding with Telus Mobility
What is Conditional Call Forwarding?
How to Set Up Call Forwarding with YouMail
Activating Conditional Call Forwarding with the My Spectrum App.
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