For free subscribers, downloading messages is a way to clear up mailbox space. The mailbox limit is currently 50 messages.

Free subscribers cannot bulk download messages nor can they save a message from the navigation bar within the online account. They must use the download icon to the right of the playback bar.

For paid users looking to bulk download, ensure that you have selected the checkbox of all the messages that you want saved before pressing download.

To download a message, it must be done from the website.

Login to your YouMail Account

Click on Voicemail > Inbox

Additionally, if the message you want is in a custom folder, you can select the respective folder it's saved in

Click on the message you wish to save

Click the Download icon (

) to the right of the playback bar

Login to your YouMail Account

Click on Messages > Inbox

Additionally, if the message you want is in a custom folder, you can select the respective folder it's saved in

Select the checkbox on the message(s) you wish to save

Select the Actions drop-down menu

Select the option Download

Select the Download button again

The download should start to process on the screen