Deactivation refers to the process of stopping your mobile provider from forwarding your unanswered calls to YouMail. Since this is something you're asking your mobile provider to do (or, rather, STOP doing), it is a process that must be done from your phone.
IMPORTANT: This process must be done from your phone itself OR by your mobile provider (at your request). YouMail cannot do this on your behalf.
Some carriers, for example, Spectrum Mobile, provide an app for their customers. Within the app, you can enable/disable/update certain call features, including Conditional Call forwarding. If your provider has an app, check and see if this is something you can do, as it's an alternate method to update the setting. |
Just like when you activated your phone with YouMail, the deactivation process sends carrier codes - either via the app or by manual dialing - to your mobile provider to ask them to stop forwarding your unanswered calls to YouMail. Once you complete the deactivation process, YouMail will no longer have access to transcribe your voicemails or protect your voicemail box from spam.
Why Deactivate?
Some customers choose to deactivate their call forwarding but leave the account open in case they have a full inbox and don't want to bother downloading every message. Some have changed to a carrier offering a service like YouMail. Others just opt to take a break or decide that they're only using YouMail for the Call Protection aspect and not the recording/transcribing of voicemail.
In any instance, deactivating your call forwarding does not uninstall the app from your phone. Equally, deleting the app does not automatically deactivate your account. Also, please note that if you’re a paying customer, you will still get charged if you do not cancel your YouMail order.
Is deactivation the same as canceling?
Deactivation is NOT the same as canceling your YouMail account. It simply stops your mobile provider from forwarding your unanswered calls to YouMail for handling.
Note: Deactivation does NOT delete the app from your phone nor cancel your YouMail account. If you wish to deactivate AND cancel, please click this link: Cancel my YouMail account |
Please follow the instructions below, depending on your phone type in order to disable the conditional call forwarding correctly:
Deactivating via the Android App:
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Deactivating via the iPhone App:
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If you have already uninstalled the app:
Dial your carrier deactivation code (as seen below)
Or contact your carrier to reset call forwarding and re-enable your carrier voicemail.
Below are the carrier deactivation codes. If your carrier requires multiple codes, please make a separate call for each code. If your provider is not listed below, but you know it uses the cell towers of another company listed below, feel free to try those codes. Pay careful attention to and be sure to include the * and # keys when necessary.
Example: If your carrier is T-Mobile, you would do the following: Dial and call ##004# from your phone's dial pad. If that doesn't work, you can try the alternate code set: ##61#, then dial ##62#, then dial ##67#.
Deactivation Codes
Carrier Name | Deactivation Code |
AT&T Wireless | ##004# |
T-Mobile | ##004# ##61#, ##62#, ##67# |
AT&T (Cingular) | #004# |
Verizon Wireless | *73 |
Cricket (Leap Wireless) | *730 |
US Cellular Corp | *900 and *920 |
Spectrum | *73 |
Telus Mobility | ##004# |
Rogers Wireless | ##004# |
Bell Mobility | *920 |
Alltel | *710 |
Edge Wireless | ##004# |
Cellular South | *760 |
Fido | ##004# |
Verizon Residential | *900 and *920 |
AT&T Residential | *900 and *920 |
nTelos | *710 |
Wind Mobile (Canada) | ##004# |
Mobilicity (Canada) | ##004# |
Plateau Wireless | ##004# |
Lyrix Wireless | ##004# |
NW Missouri Wireless | ##004# |
Cellular 29 | *73 |
Simple Mobile | ##004# |
Solavei | ##004# |
Aio Wireless | ##004# |
CBeyond | *38 |
Ting | *38 |
Revol Wireless | *710 |
Cbeyond | *38 |
ATT Landline | *900 and *920 |
SBC Residential | *900 and *920 |
Bell South | ##004# |
Cox Digital | *900 and *920 |
Koodo Mobile | ##004# |
Republic Wireless | *38 |
MTS Mobility | *900 and *920 |
Sasktel | #67# and #61# |
ChatMobility | *73 |
Straight Talk | ##004# |
If your deactivation code(s) are not working, click here. |
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