What is Deactivation, and why should I do it?
Deactivation refers to the process of stopping your mobile provider from forwarding your unanswered calls to YouMail. Just like when you activated your phone with YouMail, the deactivation process sends carrier codes - either via the app or by manual dialing - to your mobile provider to ask them to stop forwarding your unanswered calls to YouMail. Once you complete the deactivation process, YouMail will no longer have access to transcribe your voicemails or protect your voicemail box from spam.
IMPORTANT: This process must be done from your phone itself OR by your mobile provider (at your request). YouMail cannot do this on your behalf. |
Why Deactivate?
Some customers choose to deactivate their call forwarding but leave the account open in case they have a full inbox and don't want to bother downloading every message. Some have changed to a carrier offering a service like YouMail. Others just opt to take a break or decide that they're only using YouMail for the Call Protection aspect and not the recording/transcribing of voicemail.
Notes:
Deactivation does NOT delete the app from your phone nor cancel your YouMail account.
If you wish to deactivate AND cancel, please click this link: Cancel my YouMail account|
If you wish to cancel your YouMail account entirely, ensure you complete the required verification steps as outlined in the cancellation process. Once canceled, your account and related data will be irreversibly deleted.
If you require assistance from an admin to cancel your account, you will need to complete the aforementioned verification process to authorize this action.
Reasons for cancellation, such as technical issues, cost concerns, or carrier limitations, should be provided when requested to aid in processing your request efficiently.
Is deactivation the same as cancelling?
Deactivation is NOT the same as canceling your YouMail account. It simply stops your mobile provider from forwarding your unanswered calls to YouMail for handling.
Please follow the instructions below, depending on your phone type, to disable the conditional call forwarding correctly:
Deactivating via the Android App:
Open the YouMail app.
Tap the Menu (☰) icon in the top left corner of the screen.
Tap Settings.
Select the section labeled Activate/Deactivate
Tap on Return to Carrier Voicemail
Select Deactivate
Follow the on-screen Directions
Deactivating via the iOS App:
Open the YouMail App.
Tap on the Shield icon at the bottom of the screen.
Select the voicemail tab.
Then select "Call Forwarding".
Select "Deactivate".
Select "Continue" and follow the prompts shown.
Have you already uninstalled the app?
If you no longer have the app on your device, you can still deactivate by dialing your carrier's deactivation code manually, from your online account, or by calling your carrier.
Below are the carrier deactivation codes. If your carrier requires multiple codes, please make a separate call for each code. If your provider is not listed below, but you know it uses the cell towers of another company listed below, feel free to try those codes. Pay careful attention to and be sure to include the * and # keys when necessary.
Example: If your carrier is T-Mobile, you would do the following: Dial and call ##004# from your phone's dial pad. If that doesn't work, you can try the alternate code set: ##61#, then dial ##62#, then dial ##67#.
Deactivation Codes
The deactivation codes below are for the major carriers in the US and Canada. If you receive your mobile service from an MVNO (e.g., Mint, Boost, Metro PCS, etc.), choose the code for the network on which your provider operates.
Major Carriers:
For AT&T or T-Mobile, dial:
##004#For US Cellular, dial:
*900then*920For Verizon or Spectrum, dial:
*73For Bell Mobility, dial:
*920For Rogers or Telus:
##004#
Mobile Virtual Network Operators or Other Carriers:
Cricket (Leap Wireless): *730
US Cellular Corp: *900 and *920
Spectrum: *73
Alltel: *710
Edge Wireless: ##004#
Cellular South: *760
Fido: ##004#
Verizon Residential: *900 and *920
AT&T Residential: *900 and *920
nTelos: *710
Wind Mobile (Canada): ##004#
Mobilicity (Canada): ##004#
Plateau Wireless: ##004#
Lyrix Wireless: ##004#
NW Missouri Wireless: ##004#
Cellular 29: *73
Simple Mobile: ##004#
Solavei: ##004#
Aio Wireless: ##004#
CBeyond: *38
Ting: *38
Revol Wireless: *710
Cbeyond: *38
SBC Residential: *900 and *920
Bell South: ##004#
Cox Digital: *900 and *920
Koodo Mobile: ##004#
Republic Wireless: *38
MTS Mobility: *900 and *920
Sasktel: #67# and #61#
ChatMobility: *73
Straight Talk: ##004#
Important: If these codes don't work, please reach out to your carrier and have them disable the conditional call forwarding for you. |
Deactivate via instructions from the online account (website).
If you don't have the app or primarily use the online account, deactivation instructions can be found once you sign in. To find these instructions, please follow these steps:
Log in to your YouMail Account.
Select "Phone Lines" from the left menu pane
Tap "Remove" below your number.
Follow the on-screen instructions.
Ensure that you test calling your number from another line or have someone call and leave a voicemail to ensure your carrier is no longer forwarding your missed calls to YouMail.
Call your carrier to deactivate.
Yes, you can call your carrier and have them disable the conditional call forwarding to YouMail. When speaking with your carrier, please use this prompt to have them assist:
"I'd like to disable my conditional call forwarding and ensure that my carrier voicemail is enabled and working".
The agent assisting you should provide you with steps to disable the conditional call forwarding from within the network. Ensure that you have a test call done when completed to ensure your carrier's voicemail is active again.