Use shortcodes when sending out SMS
When creating an SMS in YoungCRM, you can insert so-called 'shortcodes'. When inserting a shortcode, it's replaced by personal information associated with the receiver's ID in YoungCRM.
In this way, your SMS is more personal and the receiver will feel like the SMS is directed to them and not just a default SMS which is sent out to everyone
(even though that is the case).
In YoungCRM, you can insert shortcodes for the following:
- First name
- Last name
- Email address
When designing your SMS, you can insert shortcodes. You insert the shortcodes by clicking the icon as seen in the picture below and select the shortcodes you would like to use.
When the SMS is sent, first name and last name will be replaced with the information the person signed up with via YoungCRM. For instance, if the receiver's name is 'John Doe', this name will be inserted in the SMS.
NOTE: Remember to make a space between the two shortcodes 'First name' and 'Last name' if used immediately after each other or else, they will be connected in one name.