In YoungCRM we have a special focus on creating a good candidate experience, when you apply through our platform. Thats why we've developed a feature, which gives candidates the opportunity to track the progress of their application, while we've also made it easer to acces this information on the candidate portal.

(This picture shows the candidate portal)


Internal considerations about your communication
It is different how much information you as a recruiter wish to share with your candidates, and thats why it is important to define internally, how much information about the actual progress of the application should be shared. 

By following this guide, you can set-up Track & trace according to your internal preferences.

Setting up Track & Trace for candidate

  1. Go to Organization Settings via your logo in the top right corner
  2. Go to "recruiter" in the left side and choose "status" 
  3. Choose the status you wish to change and press "actions"
  4. Type in the wished description, which will be shown to the candidate (see video) 

If you don't wish to change your Track & Trace descriptions you just leave these fields empty. Then all applications will be shown as "in progress" until the application process is over. 

Optimize the access to Track & trace
As an extension to this feature, we also made it easer for the candidates to acces their candidate portal, where they can see their Track & trace along with much more information about their profile. For you to optimize their access, follow this small guide:

  1. Go to Organization Settings via your logo in the top right corner
  2. Go to "recruiter" in the left side and choose "mails" 
  3. Add a text, where you lead to your YoungCRM domain. (see example of text below the picture) 


Example on text to add:
"Hey - if you want to follow our progress of your application, you can always acces an overview via following link: cyrecruiter.youngcrm.com [here you replace the link with your own domain]"

When they press the link they will be redirected to the landing page below, through which they will request a direct link to their candidate portal. They then receive an email with the link, from where they always will be able to acces the information on their candidate portal. 👍🏼

Do you want to hide the Track & Trace from candidates?  

Follow these steps: 

  1. Go to Organization Settings via your logo in the top right corner
  2. Go to "User Front End" in the left side
  3. Uncheck "Display application status to the applicant"
  4. Save changes
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