In this article we explain how you can send automated ride confirmation emails to your passenger.

Automated emails have become an essential part of any business. In particular for taxi and limo-businesses, customers want to be kept fully informed of the status before, during and after booking a ride. That's why YourDriverApp created the option to send out automated emails to customers about the ride they've just booked.

This function is automatically enabled for all users and groups within YourDriverApp. If you want to disable this feature, please contact us.

How does it work?

When you create a job in YourDriverApp, you can enter the details of the passenger in 'Passenger Details'. As soon as you enter the email address of the passenger, they will automatically receive status updates of the ride via email (again, only if you filled in their email address).
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The emails sent to the passenger are linked to the status of the assigned driver. This means that when a ride is created, shared in your network and accepted by a driver, the passenger will receive the following emails:

When the job is created, the passenger will receive a ride confirmation email.

When the driver status changes to 'driving to pick-up', the passenger will receive the following email:

When the status of the driver changes to 'complete job', the passenger will receive the following mail:

As mentioned before, these emails are linked to the driver's status updates, which means that it is important the driver always keeps his status up to date during a ride.

Exceptions within the emails