Please note that all our subscription plans are recurring - that means that unless you cancel the subscription for your chosen Services it will renew automatically.
IF YOU DON'T WISH FOR SERVICE TO AUTOMATICALLY RENEW, you have to cancel the subscription at least 48 hours before the end of current period, in which case, the Services will be terminated upon expiration of the then current term.
If you have purchased the subscription on our website, you will not be able to control it through the Apple App Store or Google Play.
Subscription can be canceled at any time in your weight loss account. It's very easy!
For the basic weight loss plan subscription:
Log in to your profile here: https://app.healthgenom.com
Go to: PROFILE => WEIGHT LOSS ACCOUNT => EDIT
Complete a quick exit survey
To manage the Premium plan subscription:
Log in to your profile here:https://app.healthgenom.com
Go to: PROFILE => YOUR PREMIUM => LEARN MORE => DELETE
Complete a quick exit survey
For the Shopping List service subscription:
Log in to your profile here: https://app.healthgenom.com/
Go to: PROFILE => YOUR SHOPPING LIST => LEARN MORE => DELETE
Complete a quick exit survey
To manage the Personal Nutritionist subscription:
Log in to your profile here: https://app.healthgenom.com/
Go to: PROFILE => PERSONAL NUTRITIONIST CHAT => EDIT => DELETE
Complete a quick exit survey
After, you will see a pop-up window confirming that your Plan has been successfully canceled.
90% of our users choose Monthly subscription! You will not feel stressed about starting and ending the program - it's just always there for you! Are you sure you want to cancel?