Double-check your username and password for typos, extra spaces, or caps lock.

If you recently registered, ensure you have confirmed your email address (check spam/junk folder for the confirmation email).

Try resetting your password using the “Forgot Password” link on the login page.

Clear your browser’s cache/cookies or try logging in from a different browser or device.

If using a VPN or firewall, temporarily disable it to see if it’s blocking access.

Refresh your platform/dashboard or restart the trading software.

Verify your internet connection is stable.

If using a third-party data provider, make sure your subscription is active and configured correctly.

Check our Discord announcements to see if there are known outages or maintenance.

Try switching to a different network to rule out local connectivity problems.

Close and reopen the platform/application.

Reboot your computer or device.

Make sure your operating system and trading platform are fully updated.

Check for conflicting software (such as antivirus, VPNs, or firewalls) and temporarily disable them.

Reduce the number of open charts, tabs, or other heavy tasks to lighten the load.

Refresh your browser/page or restart the app.

Clear your browser cache/cookies or use a private/incognito window.

Log out and log back in.

Ensure your internet connection is stable.

Try accessing the dashboard from another browser or device to rule out local issues.

Check your email spam/junk folder for the password reset email.

Make sure you are entering the correct email address registered with your account.

Wait a few minutes—sometimes emails can be delayed.

Request another password reset link if the previous one has expired or wasn’t received.

Check that your device meets the minimum system requirements.

Download the installer from our official website (avoid third-party sources).

Run the installer as an administrator.

Temporarily disable antivirus or firewall that may be blocking the installation.

Restart your device after installation.

Double-check your card/payment information for any typos or errors.

Ensure your payment method has sufficient funds and is authorized for online/international transactions.

Try a different payment method or card if possible.

Contact your bank or card issuer to see if there are any holds or restrictions.

Make sure your billing address matches what’s on file with your payment provider.

Allow a few minutes—sometimes payment processing can take a bit of time.

Check your email for confirmation and follow any activation instructions provided.

Log out and log back into your account to refresh your status.

Verify your payment went through and wasn’t declined or marked as pending.

Check your bank statement to confirm if a duplicate charge actually posted (sometimes pending charges drop off).

If you were charged twice, please provide us with the transaction details (dates, amounts) for review.

If the amount charged is incorrect, include a screenshot or details of the charge when contacting support.

Please note: As stated in our Terms of Service, all membership fees are considered used in full once an account is opened. Due to our agreements with third-party service providers, we are unable to offer refunds after purchase.

If you believe there has been a billing error or unauthorized charge, please provide your order number or transaction details so we can review your case.

Check the promo code for typos or extra spaces.

Make sure the promo code hasn’t expired and meets any eligibility requirements.

Review the terms and conditions for the promo code (minimum purchase, new users only, etc.).

Only one promo code can be applied per order—make sure you aren’t trying to use multiple.

Log out and log back into your account to refresh your status.

Check your email for subscription confirmation or activation instructions.

Wait a few minutes as there may be a short processing delay.

Clear your browser’s cache/cookies or try a different browser/device.

Ensure all information and documents submitted are accurate, clear, and not expired.

Double-check that your uploaded files are in the accepted format (such as .jpg, .png, or .pdf) and under the maximum file size.

Check your email (including spam/junk folders) for any messages regarding missing documents or required actions.

If you recently submitted your documents, please allow some time for review. Processing can sometimes take up to 24–48 hours.

Accounts can be flagged for additional review if there is unusual activity or missing documentation.

Check your email for requests for additional information or verification.

Please respond promptly to any compliance-related emails to avoid further delays.

Review the details of the rule violation provided in the notice.

Refer to our trading rules and policies in the Help Center for clarification on the rule in question.

If you believe this was sent in error, contact support to request a review.

Carefully review the disqualification notice for details on which rule was violated.

Check our official challenge rules in the Help Center or on our website for more information.

If you believe your disqualification was a mistake, reach out to support with your account details for a review.

Bans or restrictions are usually imposed for violations of our trading rules, policies, or Terms of Service.

Check your email for details regarding the reason for the ban or restriction.

If you believe this is an error or would like to appeal, contact our support team with your account details.

To close your account, please contact support with your account details and confirmation of your request.

Ensure all withdrawals or outstanding issues are resolved before requesting closure.