What is a Chargeback?
A chargeback happens when you dispute a payment directly with your bank or credit card company instead of contacting YRM Prop.
This bypasses our support process.
It triggers immediate account restrictions.
It can result in permanent closure of your trading accounts.
Consequences of a Chargeback
Immediate Actions
All accounts linked to the disputed payment are suspended.
Platform access is revoked.
Pending payouts are frozen.
Trading cannot resume until the dispute is resolved.
If the Bank Upholds the Chargeback
All accounts are permanently closed.
All profits are forfeited.
The trader is banned from creating new accounts with YRM Prop.
Multiple Account Impact
A chargeback affects all accounts tied to the same payment method.
Even profitable accounts will be suspended until resolution.
Before Filing a Chargeback
Most billing issues can be resolved quickly if you contact us first. Common situations include:
Billing Questions → unexpected charges, subscription renewal dates, payment errors.
Account Issues → login problems, platform access issues, account status questions.
Dispute Resolution → concerns about rule violations, account closures, or evaluation results.
Contact us first:
Email: support@yrmprop.com
Response time: within 24 hours (Mon–Fri)
Legitimate Chargeback Situations
We understand chargebacks may be valid in limited cases, such as:
Unauthorized use of your card/payment method.
Technical billing errors (e.g., duplicate charges).
Services not delivered due to verified system failures.
Chargeback Prevention
To avoid unnecessary disputes:
Review billing statements regularly.
Track your subscription dates (shown in your dashboard).
Cancel accounts directly through your dashboard if no longer needed.
Update payment methods before expiration.
Contact support immediately for billing errors.
Resolution Process
When a chargeback is filed:
Our payment processor notifies us.
All associated accounts are suspended.
YRM compiles transaction and account documentation.
A formal response is filed with the bank/card issuer.
The final decision rests with your bank.
Key Reminders
Starter accounts are billed on a monthly recurring basis until breached or passed.
If breached or passed, billing stops automatically.
Prime/Instant Prime accounts are one-time fees (no rebills).
Pending payouts are frozen until disputes are fully resolved.
Alternative Solutions
Instead of filing a chargeback, you can:
Request an account review if you disagree with a closure.
Ask about billing cycle adjustments.
Clarify payment schedules or fees with support.
Work with us to find a fair solution.
Bottom Line
Filing a chargeback without contacting us first:
Results in account suspension.
Risks permanent bans.
Freezes all payouts.
Most issues can be resolved quickly by emailing support@yrmprop.com. We’re here to help — and resolving issues directly preserves your account and payout opportunities.