FAQs and troubleshooting

A curated list of the most commonly asked questions by YSplit customers

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23 articles in this collection
Written by Landon Vago-Hughes

Do I have to disable autopay before I connect my provider?

Autopay disabling when adding a provider
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Written by Landon Vago-Hughes
Updated over a week ago

What is a package?

Package on YShop.
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Written by Landon Vago-Hughes
Updated over a week ago

When do we get charged for our purchase?

Getting charged on YShop.
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Written by Landon Vago-Hughes
Updated over a week ago

Can I cancel my order?

Cancelling orders.
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Written by Landon Vago-Hughes
Updated over a week ago

How long does the delivery take?

Delivery times.
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Written by Landon Vago-Hughes
Updated over a week ago

What if there is an item I want but is not available on your store?

Requesting new items for YShop.
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Written by Landon Vago-Hughes
Updated over a week ago

Do we have to pay for delivery?

Delivery fees on YShop
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Written by Landon Vago-Hughes
Updated over a week ago

Where are you sourcing the YShop items from?

Where we purchase our items for YShop from.
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Written by Landon Vago-Hughes
Updated over a week ago

What does enabling and disabling splitting do?

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Written by Landon Vago-Hughes
Updated over a week ago

What happens if I leave my house but my providers are still connected?

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Written by Landon Vago-Hughes
Updated over a week ago

My providers are already on an autopay with my personal card should I remove this for you?

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Written by Landon Vago-Hughes
Updated over a week ago

What will the transaction appear like on my bank statement?

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Written by Landon Vago-Hughes
Updated over a week ago

Are there any other fees we should be aware about?

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Written by Landon Vago-Hughes
Updated over a week ago

What happens if a roommate leaves our house?

Roommate moves out.
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Written by Landon Vago-Hughes
Updated over a week ago

How do you make money?

How does YSplit make money
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Written by Landon Vago-Hughes
Updated over a week ago

What happens if one roommate does not have enough money to pay their share?

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Written by Landon Vago-Hughes
Updated over a week ago

What funding sources can I connect to YSplit?

Adding a credit card or bank account to YSplit.
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Written by Landon Vago-Hughes
Updated over a week ago

After I connect my providers is there anything else I have to do?

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Written by Landon Vago-Hughes
Updated over a week ago

How will you charge me for my share of the bill?

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Updated over a week ago

Do you sell my data to 3rd party services?

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Written by Landon Vago-Hughes
Updated over a week ago

I am given you bank account and utility provider information how secure will my information be?

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Written by Landon Vago-Hughes
Updated over a week ago

Is YSplit free for us to use?

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Written by Landon Vago-Hughes
Updated over a week ago

When will my bill be paid?

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Written by Landon Vago-Hughes
Updated over a week ago