Issue: You need to install the the Securly SSL certificate in Chrome

Solution: To install the the Securly SSL certificate in Chrome, open the Chrome browser type "chrome://settings" into the address bar and press enter.

Chromebook

  1. Click on Show advanced settings shown highlighted below

  2. Under HTTPS/SSL click on Manage certificates

  3. Click on the Authorities tab

  4. Click on Import

  5. Import the "securly_self_signed_cert_exp_20200130.pem" file by selecting the file and clicking Open

  6. Under Certificate authority > Edit trust settings > check all three trust options

  7. Click OK

  8. Verify the SSL certificate: Issued To "*.securly.com" is installed.

Windows OS

  1. Click on Show advanced settings shown highlighted below (alternatively attached to this KB article is "Securly SSL Windows.exe" which will automate this install process")

  2. Under HTTPS/SSL click on Manage certificates

  3. Click on the Trusted Root Certification Authorities tab

  4. Click on ImportĀ 

  5. Import the "securly_SHA-256.crt" file

  6. Verify the SSL certificate: Issued To "*.securly.com" is installed.

Mac OS X

Follow the instructions on our help article for Mac OS X here: http://intercom.help/yukon/technology/web-browsers-and-web-filter/securly-ssl-certificate-manual-automated-install-in-mac-os-x

ATTACHMENTS:

securly_SHA-256.crt (891 Bytes)

Securly SSL Windows.exe (10 KB)

securly_self_signed_cert_exp_20200130.pem (1 KB)

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