We couldn't find your rent payment for one of these reasons:
Wrong bank linked — make sure the account you connected is the one your rent actually leaves from.
Your Open Banking connection is no longer active — check the home screen for a banner asking you to reconnect.
You rent amount has changed — we look for a payment within £1 of the rent amount you told us, and only payments over £100. If your rent has increased you'll need to end this rent reporting and set up a new one.
The date doesn't match — we look from 4 days before your nominated rent day up to 4 days after.
You pay rent weekly or fortnightly — we currently only support monthly rent.
If none of these apply, tap "Missed a payment?" on the rent reporting screen to pick the right transaction yourself.
If you use the free version of rent reporting, stopping ends it. To set it up again with your new rent amount, you'll need a membership.