You are advised to contact us immediately at contact@autolend.co.uk or by calling us on 020 3322 1916 if you are experiencing financial difficulties and believe that you will be unable to meet your repayment.
We appreciate the rising cost of living is impacting everyone in different ways and this may mean that you have concerns about your financial situation. If you're worried about maintaining your priority bills such as rent/mortgage, utilities and food alongside maintaining your repayments towards your loan then, rest assured, we’re here to help and are committed to providing you with tailored solutions to suit your individual circumstances.
We may need to carry out an income and expenditure process with you to help ensure that we are able to offer you the most appropriate options based on your circumstances. Please be as open and transparent as possible about your situation when talking with us, so that we can help make sure we give you options that meet your needs.
Any support we provide is likely to be reflected on your credit file, and we will let you know what this will mean for your credit file based on your individual arrangement.
We will never ask you to make a payment that is unaffordable.
You can always speak to these other independent organisations for free, confidential, and impartial advice:
The National Debtline – www.nationaldebtline.org or phone 0808 808 4000
Money Advice Service – www.moneyadviceservice.org.uk or phone 0800 138 7777
You can find out more information about coronavirus on the NHS 111 online website https://111.nhs.uk/covid-19 and the UK Government website https://www.gov.uk/coronavirus.