We’re committed to providing excellent service, but if you’re unhappy with our products or services, we’re here to help resolve your concerns as quickly as possible.
How to Contact Us with a Complaint
Email: cardscomplaints@zable.co.uk
Phone: 020 3322 9128
What Happens Next?
We aim to investigate and resolve your complaint as soon as possible.
If we can’t resolve it immediately, we’ll:
Fully investigate and aim to send a written resolution within 3 business days (from the day after we receive your complaint).
If it takes longer, we’ll acknowledge your complaint within 5 working days.
We’ll issue a final written response within 8 weeks.
Our final response will:
Accept your complaint (with redress if appropriate),
Offer redress without accepting the complaint, or
Reject your complaint and explain why.
What if I’m Not Satisfied?
If you’re not happy with our final response, or we haven’t responded within 8 weeks, you can refer your complaint to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service Contact Details:
Address: Exchange Tower, London, E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Website: financial-ombudsman.org.uk
You must contact the FOS within 6 months of receiving our final response. If you refer your complaint to the FOS before we’ve reviewed it, they may put your case on hold until we have had a chance to resolve it.