We appreciate the rising cost of living is impacting everyone in different ways and this may mean that you have concerns about your financial situation. If you're worried about maintaining your priority bills such as rent /mortgage, utilities and food alongside maintaining your repayments towards your Zable card then, rest assured, we’re here to help and are committed to providing you with tailored solutions to suit your individual circumstances.
What support is available:
Our friendly Financial Support Team is ready to talk to you and discuss the range of options, for both the long and short term, to help get you back on track, no matter what your situation is.
Please note that any support we provide is likely to be reflected on your credit file and we will let you know what this will mean for you based on your individual arrangement.
So that we can ensure that we are supporting you as best as we can, we may need to ask some questions about your circumstances or complete an income and expenditure assessment with you.
We understand that this might be difficult to discuss but the more we understand about what you’re going through, the more we will be able to help. When you get in touch with us, please let us know why your income and/or outgoings have been impacted and the effect this has had on what you can afford to pay, for example:
Your energy bill has increased or you are unable to afford essential expenses, such as food. You were previously able to make your payment of £100 but £20 a month is more affordable right now.
You can get in touch with us by:
Calling us on 020 3322 9128 anytime from 9am to 6pm, Monday to Friday
Emailing us at cards@zable.co.uk
We are always committed to responding to your emails in a timely manner but in periods of high demand, it could take up to 3 working days to reply. If you have an upcoming payment or an urgent query, please don’t hesitate to call us.
Free impartial advice:
Although we're always available to help where we can, there are also several organisations that can provide you with free, impartial advice and support during difficult times, including:
StepChange Debt Charity – www.stepchange.org or phone 0800 138 1111
The National Debtline – www.nationaldebtline.org or phone 0808 808 4000
Money Advice Service – www.moneyadviceservice.org.uk or phone 0800 138 7777
These companies are equipped to offer a range of resources, including; tailored advice around the rising cost of energy bills, budgeting tools to help with managing your expenses and guidance on alternative debt solutions to support you with your finances during this time.