Your card may be frozen for several reasons, for example;
If your second repayment attempt fails or your account is in arrears, your card will be temporarily blocked
If you have frozen your card in the app for any precautionary reasons
If your CPA (continuous payment authority) or VRP (variable recurring payment) has been suspended or expired
If there is no repayment method associated with your account
If your PIN has been entered incorrectly too many times
If your Zable card has been replaced, the old card will be terminated
If you have entered into a repayment arrangement with us or a third party
To unfreeze your card, you may need to take one of the following actions;
Make sure the payment to bring your account up to date has been cleared, including any arrears payments
Head back into the app to unfreeze the card on the home screen
Check that your card linked to your CPA/VRP is up to date and hasn’t expired
If you have entered your PIN incorrectly too many times, change your card PIN in the Zable App by tapping view PIN, then change PIN
Make sure you are using your latest Zable card, you may need to wait for your new card to arrive