Your Zable card may be frozen for a number of reasons, including:
You’ve set up a repayment arrangement with us or a third party.
Your second repayment attempt failed, or your account is in arrears.
You’ve manually frozen your card in the app for security reasons.
Your continuous payment authority (CPA) or variable recurring payment (VRP) has been suspended or expired.
There’s no valid repayment method linked to your account.
You entered your PIN incorrectly too many times.
Your card has been replaced (the old card becomes inactive).
How to Unfreeze Your Card:
Clear any overdue or arrears payments; the card may stay blocked until your account is up to date.
Open the Zable app and unfreeze your card from the home screen if you froze it.
Update your CPA/VRP payment method if it’s expired or invalid.
If your PIN was entered incorrectly too many times, reset your PIN in the app.
Make sure you’re using your latest Zable card. Wait for your new card to arrive if you’ve ordered a replacement.
Check and update ‘spend controls’ in the app.
FAQ
Can I replace a damaged or lost card?
Yes! You can order a replacement card in the Zable app, and make sure your address is up to date.
Will my card unblock automatically after I make a payment?
Not always. Sometimes you’ll need to update payment details, activate a new card, or take other steps after clearing your balance.
Tips to Keep Your Card Active:
Regularly review your transactions and report anything suspicious.
Pay at least your minimum payment on time every month.
Use the correct PIN and reset it in the app if needed.
Keep your repayment methods valid and up to date.
Enable security options in the app and don’t share your security details.
Check the Zable app for notifications explaining why your card is blocked or frozen.