When using Store Pickup + Delivery, we recommend managing your orders in the Store Pickup + Delivery Orders tab.

You can mark your orders individually, or in bulk.



Notes

Take a look at our Order processing article to learn more about how the order gets processed in our app.

We send follow-up emails for pickup and delivery orders. You can use Shopify shipping confirmation email as a "ready for shipping" notification. Learn more in our Email notifications article.


Mark the orders individually

Pickup orders

There are three possible buttons to mark your pickup orders:

  1. Mark as ready for pickup
    The order should be marked as ready for pickup when you've prepared it.

    This option will trigger the "Order ready for pickup" email notification.

  2. Enter security code

    Enter the security code button will appear if you have turned it on in the settings. Learn more in our Pickup security code article.

  3. Mark as picked up

    The order should be marked as picked up when the customer has picked up the order.

    This option will trigger the "Order picked up" email notification.

After you've marked the order as picked up, it will be marked as completed in Store Pickup + Delivery.

If you have the setting Mark as fulfilled once picked up enabled in Store Pickup + Delivery > Settings > Store Pickup, we will automatically fulfil the order in Shopify from the connected location when you mark it as picked up.

The stock will initially be deducted from the default location in Shopify when the order is created. When you mark the order as picked up we will force Shopify to fulfil the order from the correct location and adjust the stock.


Delivery orders

There are three possible buttons to mark your delivery orders:

  1. Mark as ready for delivery
    The order should be marked as ready for delivery when you've prepared it.
    This option will trigger the "Ready for delivery" email notification.

  2. Mark as dispatched
    The order should be marked as dispatched when it's on its way to the customer (using a courier or your drivers).

    This option will trigger the "Out for delivery" email notification.

  3. Mark as delivered
    The order should be marked as delivered when the order has been delivered to the customer.

    This option will trigger the "Out for delivery" email notification.


After you've marked the order as delivered, it will be marked as completed in Store Pickup + Delivery.

If you have the setting Mark as fulfilled once dispatched enabled in Store Pickup + Delivery > Settings > Local delivery, we will automatically fulfil the order in Shopify from the connected location when you mark it as dispatched.

Fulfilment in Shopify triggers Shopify shipping confirmation.

The stock will initially be deducted from the default location in Shopify when the order is created. When you mark the order as dispatched we will force Shopify to fulfil the order from the correct location and adjust the stock.


Shipping orders

Shipping orders will only appear in the Store Pickup + Delivery dashboard if you are using the date picker or adding the shipping tags to your shipping orders.

There are three possible buttons to mark your shipping orders:

  1. Mark as ready for shipping
    The order should be marked as ready for shipping when you've prepared it.

  2. Mark as dispatched

    The order should be marked as dispatched when it's on its way to the customer (shipped).

  3. Mark as received

    The order should be marked as received when the order has been delivered to the customer.


After you've marked the order as received, it will be marked as completed in Store Pickup + Delivery.

The order will be automatically fulfilled in Shopify from your default location when you mark it as dispatched. If you would like to turn this off, please contact us at support@zapiet.com.

Fulfilment in Shopify triggers Shopify shipping confirmation.


Marking the orders in bulk

You can mark your orders in bulk in the Store Pickup + Delivery > Orders tab. When you select multiple orders, click Actions and select one of the options.

There are 3 options for marking your orders in bulk

  1. Mark as ready for pickup/delivery

    • This option can be used for all of your checkout methods when you've prepared them for pickup, delivery or shipping.

    • This option will trigger the Ready for pickup email notification.

  2. Mark as dispatched

    • This option should be used only for your delivery and shipping orders when they have been dispatched and are on the way to the customer.

    • If you have the setting Mark as fulfilled once dispatched enabled in Store Pickup + Delivery > Settings > Local delivery, we will automatically fulfil the order in Shopify from the connected location when you mark it as dispatched. This will then trigger Shopify shipping confirmation.

  3. Mark as picked up/delivered

    • This option can be used for all of your checkout methods when they have been picked up, delivered or shipped to the customer.

    • This option will trigger the Picked up email notification.

    • If you have the setting Mark as fulfilled once picked up enabled in Store Pickup + Delivery > Settings > Store Pickup, we will automatically fulfil the order in Shopify from the connected location when you mark it as picked up.


Limitations

  • Order status change cannot be reverted.

  • If you are using the Bulk order status change, you will not be asked to enter the pickup security code, even if it's turned on.

  • When marking the orders in bulk, use the Mark as dispatched setting only for delivery/shipping orders.

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