If you're having difficulty signing up or are receiving a 401 error, a couple of things could be going on.

A 401 error typically means that you're not entering the information into the sign up form that matches what we have received from your payroll provider.

If you receive a 401 error when you're trying to sign up (or any other sign up issues), please reach out to our Customer Success Team by Live Chat or Email and they will be happy to guide you and/or refer you to our Partner Engagement Team for additional assistance.

When you reach out to our team, please make sure you have your most recent paystub handy.

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