Troubleshooting Missing SATs Rewards and Payout Issues on ZBD
If you're experiencing issues with not receiving your SATs rewards after gaming or completing goals on ZBD, it could be due to tracking problems, eligibility requirements, or technical issues. Below is a comprehensive guide to help you resolve these problems step-by-step.
General Reasons for Missing SATs Payouts
Task Tracking Issues: Offerwalls may fail to register task completions due to technical errors or timing discrepancies.
Eligibility Problems: You may not meet an offer's conditions, such as being a new user or completing tasks correctly. SAT payouts might also be disqualified if the task was pursued through multiple offerwalls or flagged for unusual activity.
ISP or Proxy Errors: Using a VPN or an ISP with proxies can interfere with SAT payouts. ZBD enforces strict IP security controls to prevent fraudulent activities.
Processing Delays: Some payouts, such as Arcade offers, may take up to 30 days to process. If this time hasn’t elapsed, no action may be needed.- ZBD's Role as a Channel: ZBD acts as a medium for offerwalls but does not directly control the tracking or awarding of tasks. Any issues related to tracking or rewards should be directed to the offerwall provider.- Account Flags Due to Suspicious Activity: If your account has been flagged for unusual activity, it may result in disqualification or rewards being withheld.- Investigator Discretion and Delays: Some delays may occur as the offerwall’s investigator team verifies task completion. Since ZBD has no influence over these verifications, rewards may be withheld or delayed until this process is complete.
System-Specific Troubleshooting Steps
For MyChips/MAF Offers
Open the MyChips or MAF offerwall interface.
Use the built-in support option to contact their support team.
Collect and submit proof of task completion, such as screenshots showing the completed offers, registration confirmations, or timestamps.
Ensure that the task originated from the ZBD platform and that you haven’t completed identical tasks via other offerwalls.
For AdGate Offers
Navigate to the ZBD Arcade offerwall page.
Click on the three lines in the top left corner and choose Reward Status.
Locate the incomplete or missing offer.
Submit a support ticket directly to AdGate using the pop-up page or email them at support@adgatemedia.com. For additional guidance, visit AdGate's support site.
For Playtime Offers
Verify task completion by checking the Playtime offerwall.
If tasks aren’t tracked properly: - Contact Playtime support by emailing contact@adjoe.zone or visiting their FAQ page.
Provide screenshots of task completion or missing payouts, including: - Details about the task and its reward total. - Proof of meeting all offer conditions.
For TYR Offers
Locate the rejected or incomplete offer in TYR.
Click on Get Help in the top-right corner and choose I didn’t receive my points.
Follow the instructions provided by TYR's support team. You may also find more at TYR Rewards Support.
Steps to Resolve Technical Issues
Clear App Cache: - For iOS users: Delete and reinstall the app. - For Android users: Go to Settings > Apps > ZBD > Storage & Cache. Clear cache and, if necessary, clear storage (this will reset the app).
Re-login and Restart: Log out and back into your ZBD account, then restart your device.
Avoid VPNs and Proxies: Switch to a reliable WiFi or cellular network without proxy or VPN interference.
Common Errors and Their Remedies
Ensure that your tasks appear as 'Complete' on the relevant offerwall.
Confirm you're meeting all eligibility conditions, including being a new user for specific games.
Check that no more than 30 days have passed since offer completion (for Arcade tasks).
What to Include in Your Support Requests
When reaching out to offerwall or publisher support, include:
Screenshots of the task and completion status.
Proof of rewards missed or wrongly credited.
Any communication showing prior compliance with task conditions.- Specific proof like registration confirmation emails, sign-in timestamps, or screenshots of completed credit checks.
Summary
By following these troubleshooting steps, you can resolve most issues related to missing SAT payouts on ZBD. Always ensure accurate documentation of task completion and adhere to offer requirements. Contact the relevant support teams (AdGate, Playtime, TYR) for issues specific to their platforms. For further assistance, revisit the ZBD FAQ section and platform guidelines for up-to-date troubleshooting techniques.