Why Are My Sats Rewards Rejected, and How Can I Resolve The Issue?

Overview

Rejections or delays in sats rewards can be frustrating, but they often occur due to tracking issues, unmet eligibility requirements, or standard processing timelines. Understanding why your sats rewards were rejected and knowing the steps to resolve these issues will help ensure you receive your earnings in a timely manner.

Common Reasons for Rejected Sats Rewards

Sats may be rejected for several reasons:

Tracking Issues: Platforms like TYR or AdGate may occasionally fail to register task completions.
Unmet Eligibility Requirements: Reasons can include geographic restrictions, previously playing the same game via another offerwall, or failure to meet specific offer conditions like task completion criteria. - Rejections from games like Bitcoin Tiles may also be flagged as "suspicious activity" if offer terms are violated.
Account Flags: Suspicious activity or account-related issues can lead to rejections for security reasons.
Processing Timelines: Some payouts (e.g., ZBD Arcade) are processed after a 30-day period. Claims may initially appear as rejected before being moved to pending status.

When experiencing tracking issues, ensure that you provide evidence such as screenshots of the offer task, the offerwall page displaying the task details, and any proof of affiliate offers. These documents are critical for further investigation.

Steps to Resolve Sats Reward Issues

The resolution path depends on the platform where your reward was earned.

Resolving Issues on TYR

If TYR fails to track your task completion:

Navigate to the specific offer where your reward was rejected.
Click on 'Get Help' in the top-right corner.
Select 'I Didn’t Receive My Points' to submit your claim for investigation.

Resolving Issues on AdGate

For missing sats from AdGate offers:

Go to the ZBD Arcade offerwall page.
Select the three lines in the top-left corner and click on 'Reward Status.'
Choose the game in question and click on the option to submit a ticket.
Alternatively, email the AdGate support team directly at support@adgatemedia.com for assistance.

Resolving Issues on ZBD Arcade

ZBD Arcade payouts have specific processing times:

Rewards are generally processed after 30 days from task completion.
If a claim is rejected prematurely, it can often be moved back into pending status for further review.
Once moved to pending, your sats should be credited within 7 days.

More General Troubleshooting

Evidence Submission Requirements

To maximize the chances of recovering missing rewards, provide the following:

Screenshot of the Offer Task: Clearly capture the task or game you completed.
Screenshot of the Offerwall Page: Include task details, completed actions, and missing reward specifics.
Proof of Affiliate Offers: If applicable, additional documentation proving completion of affiliate offers.

Documenting this evidence ensures a quicker and complete resolution of your reward-related issues.

For surveys: Ensure your app is updated to the latest version, as app updates resolve many reward issues.
Rejections Across All Platforms: If a rejection reason isn’t clear, contacting the publisher or offerwall’s support team is the best route to investigate.

Documentation Best Practices: Take immediate screenshots of tasks and completion details, and ensure all information necessary for claims is retained.

Limitations in Resolution

ZBD’s Role: ZBD relies on offerwalls to confirm task completions and cannot override rejections made by these platforms. Decisions on crediting rewards rest with the publisher or the offerwall investigator.
Specific Account Information: For security purposes, details about flagged accounts or specific rejection reasons are not disclosed.

Timeline Expectations for Resolutions

For platforms like ZBD Arcade, processing times can extend up to 30 days.
Once an issue is brought to the attention of the support team, resolutions or final decisions are typically reached within 7 days of submitting the claim.

FAQs

Why was my sats reward rejected?

Rejections commonly occur due to unmet eligibility requirements, offer conditions not being met, or tracking issues. Refer to the steps above to resolve the issue.

Can rejected rewards be revised?

In some cases, yes. Specific platforms like TYR or AdGate may re-review claims based on submitted evidence. However, ZBD cannot alter decisions made by external platforms.

What should I do for rewards flagged as suspicious?

Ensure you’ve met the offer’s conditions and contact the relevant support team for clarification.

Why Are My Task Rewards Rejected or Marked as Ineligible, and What Are the Next Steps?

When participating in ZBD tasks or offers, you may encounter scenarios where your task is rejected, marked as ineligible, or the associated rewards are not credited. Below, we explain the common reasons behind task rejections, ZBD's role in the process, and steps to take if you experience such issues.

Common Reasons for Task Rejections

Task rejection or ineligibility is typically caused by not meeting specific offer or game requirements, or due to account-related flags. Here are the most common reasons:

Eligibility Requirements: - The offer conditions were not met. - Specific criteria required to complete the task were not fulfilled.
Previous Participation: - You have previously played the same game or offer through another offerwall. - You have already engaged with the game on the same account or device in the past.
Account Flags: - Your account has been flagged for unusual or ineligible activity during the review process. Note that specific details regarding account-level flags cannot be disclosed due to security and confidentiality restrictions.

Additional Platforms: Certain platforms like Quests, RevU, Playtime, Bitlabs, and Tap Research may have specific conditions or extended timelines for rewards. Ensure compliance with their unique requirements.

ZBD’s Role in the Process

ZBD acts solely as a facilitator for offers and relies on third-party offerwalls or investigators to:

Confirm Task Completion: Rewards are processed only when third-party investigators confirm that task conditions were met.
Reject or Approve Tasks: Rejection decisions are made at the sole discretion of the offer provider, and ZBD cannot influence or override these decisions.

For example, even if you have completed the task, the investigator's decision will determine whether your task is rewarded.

Processing Times and Next Steps

Processing Times: Some offers may require additional time for investigation and processing. For example, payouts can take up to 15 days depending on the offer. Ensure that you allow adequate time for payout before contacting support.
If Your Task Is Rejected: - Check Eligibility Criteria: Review the offer’s specific conditions and align your participation accordingly. - Verify Past Engagements: Ensure you haven’t previously played the game or offer via another offerwall. - Monitor Account Status: Avoid any activity that may raise account flags.
If There Are Discrepancies: If you believe a reward was wrongly rejected after meeting the conditions, you can contact ZBD support for further information. However, please note that ZBD cannot change decisions made by offerwall investigators.

Why are my sats rewards rejected, and how can I resolve the issue?