Understanding Reward Statuses and Payout Timelines in ZBD
In ZBD, the status of rewards such as "pending," "under review," or "denied" indicates different stages of the payout process. This article provides a comprehensive overview of these statuses, payout timelines, and common reasons for reward denials, along with what steps you can take if you encounter issues.
Reward Status Terminology
Pending: This status means your reward has been recorded but not yet processed for payout. Pending rewards typically take 7–30 days to confirm, depending on the provider. Once confirmed, the reward will automatically move to "completed."
Under Review: This status indicates that the reward is being verified for eligibility and task completion. Most rewards under review process within 7 days, but some providers, such as AdGate, may take up to 30 days to complete their evaluation.
Denied: A reward may be denied if it fails to meet eligibility requirements, such as not completing the offer’s specific terms, interacting with the game ineligible for credit (e.g., played previously on the same account or device), or violating offerwall policies.
Quick Videos: Rewards earned through watching videos are typically processed within 24 hours. However, slight delays may sometimes occur but are usually resolved by the following day.
Prime Surveys and Quick Earn: These rewards follow a standard review period of 7 days, and pending delays beyond this period often indicate temporary processing issues.
Payout Timelines and Provider-Specific Exceptions
While most rewards are processed within 7–24 days, there are exceptions for specific providers. For example:
AdGate Offers: Payouts may take up to 30 days to fully verify and process.
Other Providers: Generally follow the standard timeline but may vary depending on the complexity of the task or verification requirements.
Affiliate Offers (e.g., Coinbase, Robinhood): Rewards for these offers are processed within approximately 14 days after completion of required steps. Some specific offers (e.g., Coinbase bonus sats) may take up to 30 days.
Quick Videos Rewards: These rewards are credited rapidly, typically within 24 hours. Any delays are usually resolved promptly within a day.
Prime Surveys and Quick Earn: These programs process rewards within the standard 7-day review period. Any extended delays are rare and resolved shortly thereafter.
Understanding Variations in Reward Processing
It’s common for tasks or offers from the same game or provider to process at different times. Factors affecting this include:
Individual Evaluation: Each offer is verified separately to ensure eligibility and task completion, even if other offers were credited instantly.
Eligibility Verification: Certain tasks may require extended review periods to confirm compliance with offer terms or to detect fraudulent activity.
Regular Status Checks: Regularly check the status of pending rewards in the app.
Automated Payout Process: If rewards do not appear as pending, automation ensures they are still processed.
Rolling Basis for Quick Videos: Rewards for watching videos are processed on a rolling basis, ensuring payouts are typically completed within 24 hours.
Monitoring Confirmation Timeframes: Check the ZBD app regularly for displayed estimated payout dates to track pending rewards more effectively.
What To Do If a Reward Is Delayed or Denied
Check the Terms: Ensure you met all requirements outlined in the offer, such as completing specific tasks or avoiding multiple interactions with the same offer through different platforms or accounts.
Wait for the Review Period: If your reward is under review, allow the full review period (up to 30 days for AdGate offers) before contacting support.
Follow Up with Support: If your pending reward remains unresolved after 30 days or if you believe it was incorrectly denied, contact ZBD support for further investigation. Include any screenshots or proof of completion to strengthen your case.
Gather Documentation: Collect all documentation related to the offer, such as proof of completion, confirmation emails, or screenshots, to substantiate your case when following up with support.
Verify Confirmation Timeframes: Review the estimated payout date within the app to ensure the reward is still within the processing window.
Allow for Processing Delays: Temporary issues such as high activity periods can lead to slight delays in payouts, so some patience may be needed before taking further action.
By understanding the terms and processes around reward statuses, you can navigate ZBD payouts more effectively and address any issues that arise.