Why is my ZBD Account Blocked and How Can I Resolve It?
If you are encountering issues accessing your ZBD account or have had it blocked, this guide outlines possible causes, troubleshooting steps, and solutions to help you regain access.
Possible Reasons for Account Blocking
ID Verification Issues - Verification is required for regulatory compliance. Accounts may be blocked if verification has not been successfully completed. - Ensure you submit one of the following valid documents for verification: - Passport - National ID card - Driver's license
Multiple Accounts - ZBD permits only one account per person in adherence to their Terms of Service and security protocols. Violating this policy by creating multiple accounts can result in serious consequences, including account suspension or closure. Specifically: - Account Suspension: When duplicate accounts are detected, ZBD will suspend or close them, and the decision is final. - Violation of Terms of Service: Operating multiple accounts is a direct breach of ZBD's rules, leading to enforcement actions. - Disabled Accounts: Attempting to sustain multiple accounts often results in all connected accounts being disabled. Additionally, ZBD enforces strict rules around ID-verified accounts: - One ID-Verified Account: ZBD ensures each person has only one ID-verified account. - Duplicate ID-Verified Accounts: Maintaining more than one ID-verified account results in closure of duplicates. - Email Differences: Accounts registered with different email addresses will still be subject to the one-account rule. Duplicates will be disabled.
Regulatory Compliance - Wallet and account access may be restricted in order to meet regulatory requirements. Verification is mandatory in such cases.
Permanent Restrictions - In some cases, ZBD may decide to restrict your account permanently based on the results of an investigation. Such decisions are final and cannot be reversed.
Troubleshooting Steps
If your account is blocked, try the following steps before contacting support:
For iOS Users
Delete and reinstall the ZBD app to clear the app cache.
For Android Users
Clear your app's cache: - Go to your phone settings. - Navigate to ZBD app settings and select "Storage & cache." - Tap Clear Cache.
If clearing the cache does not resolve the issue, try clearing the app's storage to reset it to its original state.
For Both iOS and Android Users
Force-close and reopen the app.
Log out and log back into your account.
Restart your device to reset processes.
If the issue persists, ensure:
Your camera permissions are enabled.
Your app is updated to the latest version.
Device Management Recommendations
To ensure the proper functioning of your ZBD account, follow recommended practices for managing devices effectively: - One Account Per Device: It is suggested to sign in and use only one ZBD account per device to prevent issues. - Avoid Cross-Device Usage: Do not access the same account on multiple devices or use different accounts on a single device as these practices may trigger restrictions or errors.
Steps to Verify Your Account
Gather required documents: - Passport - National ID card - Driver's license
Submit your documentation for review. Follow the guidelines in the ZBD verification section for document clarity and quality.
Allow up to 48 hours for your application to be reviewed.
If the application is rejected, ensure your documents are valid, not expired, and meet image clarity requirements. Repeat the submission process if necessary.
Addressing Duplicate Accounts
If you have mistakenly created duplicate accounts, follow these steps to resolve the issue: - Consolidate Accounts: Choose a primary account to use, ensuring important information like wallet balances are updated there, and cease using other accounts. - Log in with Consistent Credentials: Avoid creating additional accounts by always logging in with the same email or method.
When to Contact Support
If you have followed the above steps and still cannot access your account, or if you believe the block is in error, please contact ZBD support for further assistance. Be prepared to provide details about the issue and any steps you have already taken.
Final Notes on Permanent Account Blocks
Decisions to permanently restrict an account are made based on a comprehensive review of various indicators. Such decisions are final and cannot be overturned.