Skip to main content

How can I troubleshoot withdrawal issues and understand restrictions in the ZBD app?

B
Written by Betty
Updated over a month ago

Troubleshooting Withdrawal Issues and Understanding Restrictions in the ZBD App

ZBD users may occasionally encounter challenges related to withdrawals or notice limitations based on their region or app configuration. This guide provides comprehensive troubleshooting steps for common withdrawal issues, regional (EU-specific) restrictions, and alternative withdrawal options.

Additionally, usage restrictions may apply depending on app availability in certain regions, and the use of VPNs to bypass these restrictions is explicitly prohibited.

Common Troubleshooting Steps for Withdrawal Issues

If you are unable to initiate or complete a withdrawal from the ZBD app, try the following steps based on your device:

iOS

  1. Reinstall the App: Delete and reinstall the ZBD app from the App Store. This will effectively clear the app's cache.

  2. Force Close and Restart: Close the app completely, restart your phone, and reopen ZBD.

  3. Log Out and Log Back In: Log out of your account and sign back in to refresh your session.

Android

  1. Clear Cache: Go to your device Settings > Apps > ZBD > Storage & Cache, and tap "Clear Cache."

  2. Clear Storage (if necessary): If clearing the cache does not resolve the issue, select "Clear Storage" in the same menu. This resets the app to its original state.

  3. Update/Reinstall: Ensure the app is updated to its latest version via the Google Play Store. If issues persist, uninstall and reinstall the app.

  4. Restart Your Device: Fully restart your device, then reopen the ZBD app.

General Steps

  • Restart your phone before retrying any withdrawal operations.

  • Check your internet connection and ensure it is stable.

These steps address most app-level issues, restoring proper functionality to enable withdrawals.

Understanding EU-Specific Restrictions

Users with ZBD accounts registered in the European Union (EU) or other restricted regions face certain limitations due to compliance with regional regulations or app availability. The Lightning Network is not supported in EU accounts, and attempting to bypass these restrictions using a VPN is not permitted. Additionally, regions where the ZBD app is not available cannot process withdrawals, even on a one-time basis.

Key Limitations

  • Missing Withdraw Button: In EU accounts, the "Withdraw" button and related Lightning Network withdrawal options are no longer available.

  • No Lightning Network Transactions: EU-based users cannot send or receive funds via Lightning payments, preventing seamless transfers to external wallets or connected apps.

  • VPN Activity and Monitoring: The use of VPNs to bypass restrictions is strictly prohibited, and activities are monitored for compliance.

Alternative Withdrawal Methods for EU Users

  1. Exchange Withdrawals: Transfer your Bitcoin (sats) balance to supported exchanges including Coinbase, Kraken, and Bitfinex. These platforms allow users to withdraw funds to their bank accounts once transferred from ZBD.

  2. Gift Cards: Use your ZBD balance to purchase gift cards via Bitrefill directly in the app to access services without withdrawing.

These options allow EU users to access their funds despite Lightning Network restrictions.

General Withdrawal Options in the ZBD App

For users outside the EU or without regional restrictions, the ZBD app offers several withdrawal methods:

  1. Lightning Network: Withdraw to crypto wallets supporting the Bitcoin Lightning Network by scanning the recipient wallet’s Lightning invoice.

  2. Cash App: Send funds by paying a Lightning invoice generated in Cash App.

  3. Gift Card Purchase: Redeem your ZBD balance for gift cards via Lightning-enabled marketplaces such as Bitrefill.

  4. Lightning QR Codes: Use QR codes generated in ZBD to request/send payments.

Note: ZBD does not support withdrawals to PayPal.

By following the above guidance, users can resolve common withdrawal issues or navigate restrictions based on their location. For further help, contact ZBD customer support within the app or via the website.

For issues related to BTC miner game withdrawals, please contact the game developer, Fumb Games, at the following:

Did this answer your question?