ZBD account closures can occur for several reasons, all related to the platform’s policies and Terms of Service. Understanding these reasons can help guide users in preventing future issues or seeking clarification on closure decisions. Below, we outline the primary causes for account closures on ZBD and related policies.

If your account was closed due to violations of ZBD’s Terms of Service, this decision is final. Multiple or repeated violations can lead to permanent closure, and the account cannot be reopened.

ZBD requires all users to meet a minimum age requirement of 18 years. Failure to meet this criterion during the verification process will result in account closure.

ZBD strictly enforces a policy allowing only one ID-verified account per user. Attempts to create or verify a second account under a different email address can lead to the closure of the duplicate account(s). Users must use their existing, ID-verified accounts for all platform interactions. Accounts that have been ID-verified hold precedence, meaning duplicates are deactivated to comply with the one-account policy. Additionally, attempting to log into a closed account will result in errors, and access will be denied.

Sometimes, account closures occur after failed ID verification attempts. If ZBD’s system detects that another account with a successfully verified ID already exists under a different email, the new account may be closed.

Another potential cause for account closure relates to unsupported regions. If the ID submitted for verification originates from a country or region not supported by ZBD, the account may be closed.

If your account is closed while you have a remaining balance or pending rewards, ZBD may conduct a manual review to assess eligibility for payout or resolution. Generally, cleared and eligible rewards accrued prior to the closure should still be claimable.

If your account has been closed due to duplicate account detection, ZBD recommends continuing to use the existing ID-verified account. New accounts are not permitted under the single-account policy. In cases of other verifications or unsupported documentation leading to closure, it is advisable to contact the ZBD support team for further clarification or to verify how unresolved issues can be addressed. To take further steps, you should verify whether you already have another ID-verified account with ZBD. Consistently use your existing ID-verified account to avoid recurrence of issues. If the closure appears to be an error, such as a misstep in age verification, reach out to ZBD's support team for resolution.

By adhering to ZBD’s policies and verifying compliance during onboarding, users can reduce the likelihood of account closures. For additional support, consult ZBD’s customer service team or refer to the Terms of Service for detailed guidelines.