Troubleshooting Issues with Games or Rewards on ZBD
If you're experiencing issues related to games or rewards on the ZBD platform, it is essential to contact the appropriate support team. This guide will help you determine who to reach out to for your specific issue. Before reaching out, consider trying basic troubleshooting steps such as clearing your app cache, restarting your device, or reinstalling the app. These steps can resolve common issues quickly without the need for additional support.
General Troubleshooting Steps
iOS Users:
Delete and reinstall the ZBD app to clear its cache.
Android Users:
Open your device settings and go to Apps > ZBD > Storage & cache.
Clear the app's cache. If the issue persists, clear the app's storage to reset it to its original state.
For Both iOS and Android:
Force close and reopen the ZBD app.
Log out and back into the app.
Restart your device.
Advanced Troubleshooting Steps:
VPN and Proxy Settings:
If you're using a VPN, turn it off, as offers and connections in the app depend on your geographic location. Restart the app after disabling the VPN.
If you are using a proxy, disable it and restart your device. Internet Connection:
If the problem persists, try switching to a different internet provider to rule out connection issues tied to your current network.
Device Switch Specific Scenarios:
After switching phones, the process for reconnecting your ZBD app might require clearing caches or reinstalling the app as described above. If following the general troubleshooting steps does not resolve the issue, check for any additional app permissions or settings specific to your new device.
Issues with Games
For technical issues or gameplay problems, the game’s developer is typically the best point of contact. Below are examples of how to reach out to developers for specific games:
Blocks of Bitcoin: - Contact Fumb Games, the game’s developer. They provide technical support for their games. Reach out through their website or official Discord server.
Bitcoin Miner/Idle Miner: - For issues such as miners not appearing or stats not updating, contact Fumb Games directly via their email or official community/support page.
Other Technical Issues with ZBD-Integrated Games: - If the game developer is Fumb Games, contact them through their official support channels for troubleshooting.
Issues with Rewards or Task Tracking
If your problem is related to earning rewards or tracking progress for offers and tasks managed through ZBD Arcade, Playtime is responsible for investigating and resolving these issues. Here’s how to contact them:
Email: - Send an email to Playtime support at contact@adjoe.zone. Include relevant details about your issue, such as the task name, level reached, device type, and any screenshots showing your progress or timestamps.
Support Link: - Visit their official support link to submit a request for help. Make sure to provide all necessary information for a quick resolution.
Best Practices for Contacting Support
Clearly describe the issue you are facing.
Provide specifics such as the name of the game or task, your device type, and any error messages or symptoms.
Attach screenshots where applicable to help the support team understand your situation better.
By following these steps, you can ensure that your issue is directed to the correct team and resolved efficiently.
Additionally, ensure you have tried the troubleshooting steps provided in this guide before reaching out to the appropriate support team.