Resolving Playtime Issues in the ZBD App
The Playtime feature in the ZBD app allows users to earn rewards, but you may encounter problems such as missing games, uncredited rewards, or loading failures. This guide provides an overview of common Playtime issues and troubleshooting steps to help you resolve them.
Open Playtime within the ZBD App.
Once you access it, click on the My Games tab. It should be in the top-right corner corner:
Under My Games are listed the games being played. Tap the game and select the option to Submit a Ticket. Playtime can also be contacted by emailing (contact@adjoe.zone).
Why Are Playtime Features Not Functional?
ZBD made the decision to remove certain offers from the Playtime section, which means some functionality, including specific games, may no longer be available. For example, some tasks or games might not appear because either ZBD has discontinued the offer or game developers have removed their participation. If this is the case, check the [ZBD Terms and Conditions]. Additionally, certain flags or account activities could affect the availability of Playtime offers for individual users.
General Troubleshooting Steps
If the Playtime platform is not functioning properly (e.g., stuck screens, games not loading, or rewards not credited), the following troubleshooting steps may help:
iOS Troubleshooting
Delete and reinstall the ZBD app to clear its cache.
Force close and reopen the app.
Log out and then log back into your account.
Restart your device.
If none of these steps resolve the issue, uninstall and then reinstall the app as a last resort.
Android Troubleshooting
Open your phone’s Settings.
Navigate to the ZBD app settings and select "Storage & cache."
Tap “Clear Cache.” If the issue persists, clear the app’s storage to reset it.
Force close and reopen the app.
Log out and back into your account.
Restart your device.
Ensure you are only logged into one device at a time, as accessing the same account from multiple devices or logging in with different accounts on the same device may prevent Playtime rewards.
Missing Rewards or Playtime Offers
If games you installed do not appear in the Playtime section, verify whether they are listed on the Playtime offerwall. Tasks need to be marked as complete in the Playtime system before payouts can be processed. If this issue persists, you may need to reach out to external partners like the Adjoe team for assistance.
For rewards not sent after completing a task, note that rewards are typically processed and sent within 72 hours. If tracking errors in Playtime are suspected, contacting the Playtime publisher may be necessary to resolve the issue and ensure accurate tracking.
Games Disappearing from Playtime Section
If all your Playtime games have disappeared, this could be due to tracking or account issues. In such cases, contact the appropriate Playtime support team for investigation. They can help reinstate lost progress or games.
Conclusion
To resolve issues with Playtime in the ZBD app, start by following the troubleshooting steps listed above. For unresolved problems, it may be necessary to contact the relevant third-party teams like Adjoe or the Playtime publisher for additional support. Always ensure your app is up-to-date and your account settings are correctly configured to avoid unnecessary interruptions.